TD Bank
KYC Operations Intersystem Reconciliations
TD Bank, Jacksonville, Florida, United States, 32201
Senior Manager, KYC
The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD's KYC programs. The role provides specialized project support or services. This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues. This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids Ensures that personal and teamwork products are fit for purpose and audit/regulator ready Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.) Sets operational team direction and collaborate with others to execute on common goals Focuses on longer-range planning for functional area Education & Experience: Undergraduate Degree or equivalent professional work experience 5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or) 8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML Preferred Qualifications: Financial services Controls & Risk Management experience Experience performing reconciliations at a high level Stakeholder engagement and management Data Analysis background Leadership experience Customer Accountabilities: Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML Programs and this is coordinated with line of business and all relevant stakeholders Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders Meets with business partners and leaders to determine KYC Ops strategies and compliance culture Takes corrective action and recommends or implements changes to procedures, as required Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities Participates in/leads enterprise-wide or KYC Ops focused special projects Oversees research, development and implementation of new processes, technologies, or operating models Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc. Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation Shareholder Accountabilities: Protects the interests of the organization
identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality Works closely with leaders to develop and operationalize the business plan and deliver on KYC Ops programs across the enterprise Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations Coordinates and supports team and business (GAML) partner AML related activities, as necessary Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership and guidance Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty Develops annual and/or long-term plans for own area and influences plans well beyond area managed Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Grows team expertise to align with FCRM/enterprise demand and
The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD's KYC programs. The role provides specialized project support or services. This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues. This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids Ensures that personal and teamwork products are fit for purpose and audit/regulator ready Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.) Sets operational team direction and collaborate with others to execute on common goals Focuses on longer-range planning for functional area Education & Experience: Undergraduate Degree or equivalent professional work experience 5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or) 8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML Preferred Qualifications: Financial services Controls & Risk Management experience Experience performing reconciliations at a high level Stakeholder engagement and management Data Analysis background Leadership experience Customer Accountabilities: Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML Programs and this is coordinated with line of business and all relevant stakeholders Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders Meets with business partners and leaders to determine KYC Ops strategies and compliance culture Takes corrective action and recommends or implements changes to procedures, as required Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities Participates in/leads enterprise-wide or KYC Ops focused special projects Oversees research, development and implementation of new processes, technologies, or operating models Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc. Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation Shareholder Accountabilities: Protects the interests of the organization
identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality Works closely with leaders to develop and operationalize the business plan and deliver on KYC Ops programs across the enterprise Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations Coordinates and supports team and business (GAML) partner AML related activities, as necessary Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership and guidance Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty Develops annual and/or long-term plans for own area and influences plans well beyond area managed Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Grows team expertise to align with FCRM/enterprise demand and