SouthEast Alaska Regional Health Consortium
IT Lead Specialist
SouthEast Alaska Regional Health Consortium, Juneau, Alaska, United States, 99811
Technical Support Manager
Pay Range: $31.83 - $44.56 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job
Assists Director of Technical Support Services with direction and supervision of PC technician staff to ensure quality services and customer satisfaction. Supports staff in the use of IT's support software, documentation, and delegation of work. Provides timely and effective technical solutions and guidance to internal and external customers via in-person, video, and telephonic support. Measures, monitors and maintains customer service and satisfaction metrics. Fosters good customer relations and service at all times within the group. Oversees inventory management processes as related to ordering, stocking, and asset management. Consults with the Director of Technical Support Services on matters of significance i.e. staff performance, discipline, and hiring. Coordinates with other departments to identify and ensure issues are resolved and appropriate corrective actions are taken and confirming the customer is satisfied with the outcome through proper follow-up. Maintains open technical communications to other IT staff. Proactively manages desktop and support management software to automate installations and updates in a manner that will ensure availability, integrity, and confidentiality of patient information according to HIPAA standards. Researches and recommends desktop hardware, software, and management systems in support of key business processes and clinical services. Assists with writing policies and procedures regarding consortium use of technology and best practices. Assists with vendor relations regarding desktop hardware/software support, licensing, and quote issues Other duties as assigned Education, Certifications, and Licenses Required
Associate's degree in Computer Science or related field, or equivalent in training and experience.
required Bachelor's degree - preferred Valid Alaska driver's license - required A+, Microsoft, Network+, or other similar technical certification - required Experience Required
4 years in support of endpoint technologies (PC's, Laptops, peripherals, software) - required 1-year supervisory experience - preferred. Knowledge of
Knowledge of PC hardware, software, peripherals and MS Operating Systems. Knowledge of networking fundamentals and terminology. Knowledge of audio/visual systems and equipment Knowledge of SEARHC's Infrastructure environment including; EMR programs, MS Office Products, security systems, data network and voice network Knowledge and understanding of health care applications Skills in
Training/sharing knowledge with others Technical documentation development and maintenance Analyzing and solving complex problems Providing documentation with clear and concise instructions on IT processes. Customer service skills. Ability to
Ability to analytically solve complex problems. Ability to quickly learn new, complex systems and software. Ability to work problems remotely with non-technical personnel Ability to demonstrate technical capability Ability to efficiently handle multiple problems/tasks simultaneously Ability to work independently and with a team Travel Required
Up to 25% travel expected. Required Certifications
A+ COMPTIA Certified - COMPTIA If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Pay Range: $31.83 - $44.56 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job
Assists Director of Technical Support Services with direction and supervision of PC technician staff to ensure quality services and customer satisfaction. Supports staff in the use of IT's support software, documentation, and delegation of work. Provides timely and effective technical solutions and guidance to internal and external customers via in-person, video, and telephonic support. Measures, monitors and maintains customer service and satisfaction metrics. Fosters good customer relations and service at all times within the group. Oversees inventory management processes as related to ordering, stocking, and asset management. Consults with the Director of Technical Support Services on matters of significance i.e. staff performance, discipline, and hiring. Coordinates with other departments to identify and ensure issues are resolved and appropriate corrective actions are taken and confirming the customer is satisfied with the outcome through proper follow-up. Maintains open technical communications to other IT staff. Proactively manages desktop and support management software to automate installations and updates in a manner that will ensure availability, integrity, and confidentiality of patient information according to HIPAA standards. Researches and recommends desktop hardware, software, and management systems in support of key business processes and clinical services. Assists with writing policies and procedures regarding consortium use of technology and best practices. Assists with vendor relations regarding desktop hardware/software support, licensing, and quote issues Other duties as assigned Education, Certifications, and Licenses Required
Associate's degree in Computer Science or related field, or equivalent in training and experience.
required Bachelor's degree - preferred Valid Alaska driver's license - required A+, Microsoft, Network+, or other similar technical certification - required Experience Required
4 years in support of endpoint technologies (PC's, Laptops, peripherals, software) - required 1-year supervisory experience - preferred. Knowledge of
Knowledge of PC hardware, software, peripherals and MS Operating Systems. Knowledge of networking fundamentals and terminology. Knowledge of audio/visual systems and equipment Knowledge of SEARHC's Infrastructure environment including; EMR programs, MS Office Products, security systems, data network and voice network Knowledge and understanding of health care applications Skills in
Training/sharing knowledge with others Technical documentation development and maintenance Analyzing and solving complex problems Providing documentation with clear and concise instructions on IT processes. Customer service skills. Ability to
Ability to analytically solve complex problems. Ability to quickly learn new, complex systems and software. Ability to work problems remotely with non-technical personnel Ability to demonstrate technical capability Ability to efficiently handle multiple problems/tasks simultaneously Ability to work independently and with a team Travel Required
Up to 25% travel expected. Required Certifications
A+ COMPTIA Certified - COMPTIA If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!