Four Points RV Resorts
Front Office Team Member
Jellystone Park at Lake Charles is seeking a friendly, customer-service-oriented Front Office Team Member! This role involves maximum guest interaction, requiring excellent communication skills, attention to detail, and a positive attitude. If you enjoy working in a fast-paced environment and helping families create great camping memories, we'd love to have you on our team! Responsibilities: Provide outstanding customer service by assisting guests with inquiries, complaints, and general campground information. Maintain confidentiality when handling customer information. Answer phones, return messages, and respond to emails in a professional manner. Work with reservation software to take reservations, check guests in and out, and assemble check-in packets. Process payments and handle financial transactions, including closing the register and counting change. Scan and photocopy documents as needed. Open and close the office following park procedures. Learn the layout of the campground, lodging units, and amenities to better assist guests. Coordinate with housekeeping and maintenance teams regarding check-ins, check-outs, site issues, firewood deliveries, and propane fills. Handle paperwork related to guest check-ins, check-outs, and other front office operations. Requirements: Strong customer service skills and a willingness to go above and beyond for guests. Comfortable handling customer complaints and resolving issues professionally. Must be detail-oriented and able to multitask in a busy environment. Reliable transportation. Ability to work weekends and holidays. Must be able to lift up to 20 pounds. Join our team and help create an unforgettable experience for our guests! Apply today! ????????
Jellystone Park at Lake Charles is seeking a friendly, customer-service-oriented Front Office Team Member! This role involves maximum guest interaction, requiring excellent communication skills, attention to detail, and a positive attitude. If you enjoy working in a fast-paced environment and helping families create great camping memories, we'd love to have you on our team! Responsibilities: Provide outstanding customer service by assisting guests with inquiries, complaints, and general campground information. Maintain confidentiality when handling customer information. Answer phones, return messages, and respond to emails in a professional manner. Work with reservation software to take reservations, check guests in and out, and assemble check-in packets. Process payments and handle financial transactions, including closing the register and counting change. Scan and photocopy documents as needed. Open and close the office following park procedures. Learn the layout of the campground, lodging units, and amenities to better assist guests. Coordinate with housekeeping and maintenance teams regarding check-ins, check-outs, site issues, firewood deliveries, and propane fills. Handle paperwork related to guest check-ins, check-outs, and other front office operations. Requirements: Strong customer service skills and a willingness to go above and beyond for guests. Comfortable handling customer complaints and resolving issues professionally. Must be detail-oriented and able to multitask in a busy environment. Reliable transportation. Ability to work weekends and holidays. Must be able to lift up to 20 pounds. Join our team and help create an unforgettable experience for our guests! Apply today! ????????