Annie Aesthetic
Front Desk/Customer Service Representative
Annie Aesthetic, Roswell, Georgia, United States, 30076
Location: Roswell, GA
Job Type: Part-time/ Must be able to work Saturdays 10am-4pm
Reports To: Clinic Manager
About us:
Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa positioned at the forefront of the anti-aging field. Dr. Lassiter's career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, we've expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments Ageless Remedies customers have come to trust over the years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more.
Position Overview:
We are seeking a polished, personable, and highly organized Front Desk / Customer Service Representative to be the first point of contact at our MedSpa. This role is key to creating a welcoming and professional experience for our clients, managing front desk operations, and supporting the clinical and management teams with administrative tasks.
Key Responsibilities:
Client Interaction & Experience Greet clients warmly, check them in and out for appointments Answer phone calls, emails, and text messages promptly and professionally Provide detailed information about services, memberships, and promotions Schedule, confirm, and manage appointments using Zenoti Handle client concerns or complaints with empathy and escalate as needed Administrative Support Maintain accurate client records and ensure consent forms are completed and uploaded Process payments, issue receipts, and reconcile daily transactions Assist with daily clinic opening and closing procedures Manage inventory for front desk supplies and retail products Sales & Upselling Promote and upsell treatments, retail products, and memberships Educate clients on post-treatment care and next steps Track client referrals, loyalty rewards, and promotional redemptions Cleanliness & Presentation Ensure the front desk and waiting area are clean, stocked, and visually appealing Adhere to sanitation protocols and support staff with cleanliness as needed Qualifications:
High school diploma or equivalent; college education preferred Prior experience in a customer service or front desk role (MedSpa, spa, salon, or healthcare setting preferred) Strong interpersonal and communication skills Comfortable using scheduling and POS software; experience with Zenoti strongly preferred Ability to multitask and remain calm in a fast-paced environment Professional appearance and demeanor Passion for aesthetics and wellness Compensation & Benefits:
Hourly rate: $15 Performance bonuses and commission opportunities Employee discounts on services and products Benefits Opportunities for growth and advancement within the company
Job Type: Part-time/ Must be able to work Saturdays 10am-4pm
Reports To: Clinic Manager
About us:
Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa positioned at the forefront of the anti-aging field. Dr. Lassiter's career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, we've expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments Ageless Remedies customers have come to trust over the years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more.
Position Overview:
We are seeking a polished, personable, and highly organized Front Desk / Customer Service Representative to be the first point of contact at our MedSpa. This role is key to creating a welcoming and professional experience for our clients, managing front desk operations, and supporting the clinical and management teams with administrative tasks.
Key Responsibilities:
Client Interaction & Experience Greet clients warmly, check them in and out for appointments Answer phone calls, emails, and text messages promptly and professionally Provide detailed information about services, memberships, and promotions Schedule, confirm, and manage appointments using Zenoti Handle client concerns or complaints with empathy and escalate as needed Administrative Support Maintain accurate client records and ensure consent forms are completed and uploaded Process payments, issue receipts, and reconcile daily transactions Assist with daily clinic opening and closing procedures Manage inventory for front desk supplies and retail products Sales & Upselling Promote and upsell treatments, retail products, and memberships Educate clients on post-treatment care and next steps Track client referrals, loyalty rewards, and promotional redemptions Cleanliness & Presentation Ensure the front desk and waiting area are clean, stocked, and visually appealing Adhere to sanitation protocols and support staff with cleanliness as needed Qualifications:
High school diploma or equivalent; college education preferred Prior experience in a customer service or front desk role (MedSpa, spa, salon, or healthcare setting preferred) Strong interpersonal and communication skills Comfortable using scheduling and POS software; experience with Zenoti strongly preferred Ability to multitask and remain calm in a fast-paced environment Professional appearance and demeanor Passion for aesthetics and wellness Compensation & Benefits:
Hourly rate: $15 Performance bonuses and commission opportunities Employee discounts on services and products Benefits Opportunities for growth and advancement within the company