Stefanini Group
Details:
Stefanini Group is looking for
Deskside Technician II
for a globally recognized company! For interested applicants, click the apply button or you may reach out to
Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com
for faster processing. Thank you!
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics
A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma
Job Requirements
Details:
Skills required
1. **On-site Tech Support Experience**:
Important
2. **IT Support experience in Manufacturing Environment**.
Critical
3. **Hardware and Software Troubleshooting**:
Important
4. **Experience in Windows Environment**: -
Critical
5. **Microsoft Platforms (Office, Active Directory)** -
Important
6. **SCCM and Intune Imaging Experience**: -
Critical
7. **Mobile Device Support/Management**: -
Critical
8. **Mac OS Knowledge**: -
Nice to have
9. **Ticketing Systems Experience (e.g., Zendesk)**: -
Important
10. **Asset Management Experience** : - Critical
- Intune/Autopilot imaging and Device Management experience
- SCCM imaging and management
- Experienced in supporting IT devices in factory environment (Zebra scanners, label printers, PCs critical to production)
- Experienced in asset management
- Experienced in ServiceNow ticketing.
#LI-AH1
#LI-ONSITE
Pay Range:
$ 31.00 - $ 32.00
Stefanini Group is looking for
Deskside Technician II
for a globally recognized company! For interested applicants, click the apply button or you may reach out to
Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com
for faster processing. Thank you!
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics
A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma
Job Requirements
Details:
Skills required
1. **On-site Tech Support Experience**:
Important
2. **IT Support experience in Manufacturing Environment**.
Critical
3. **Hardware and Software Troubleshooting**:
Important
4. **Experience in Windows Environment**: -
Critical
5. **Microsoft Platforms (Office, Active Directory)** -
Important
6. **SCCM and Intune Imaging Experience**: -
Critical
7. **Mobile Device Support/Management**: -
Critical
8. **Mac OS Knowledge**: -
Nice to have
9. **Ticketing Systems Experience (e.g., Zendesk)**: -
Important
10. **Asset Management Experience** : - Critical
- Intune/Autopilot imaging and Device Management experience
- SCCM imaging and management
- Experienced in supporting IT devices in factory environment (Zebra scanners, label printers, PCs critical to production)
- Experienced in asset management
- Experienced in ServiceNow ticketing.
#LI-AH1
#LI-ONSITE
Pay Range:
$ 31.00 - $ 32.00