Senior Business Analyst, Customer Solutions

Job Description:The RoleAre you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?As a Senior Business Analyst in Fidelity's Workplace Investing Customer Solutions Chapter, you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organization. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team.The Expertise and Skills You BringIdentify and document business requirements, current and future states, and provide constructive feedback for future process improvementsExperience with workflow design, data analysis, data visualization, and impact analysisFamiliar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available)Define epics, user stories, acceptance criteria, facilitate story grooming/refinement sessions, and demo sprint deliverablesLead the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and RetrospectivesPerform end to end Business Acceptance Testing and ensure the traceability of test casesYou take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely mannerStrong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business PartnersManage dependencies across teams and work on multiple projects simultaneouslyProven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams5-7 years transferable experienceBachelor's degree preferredThe TeamWI Customer Solutions provides the WI Agile organization with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results. Our role is to turn business objectives into useful plans and solutions that deliver outstanding customer value.Note: Fidelity will not provide immigration sponsorship for this position.Certifications:Category:Product ManagementFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.