Accelleron
Accelleron Oem Customer Support Specialist
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Purpose Of The Role
OEM Customer Support Specialist Processes In Scope Of This Position
OEM Customer Support Specialist Your Responsibilities
Ensures the resolution of customer issues (e.g., order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams. Gathers and interprets relevant data (cost, quality, demand patterns, etc.) and provides analytical support e.g. site inventory and material stock out analysis and trends, material availability reports. Recommends appropriate solution for internal & external customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Coordinates market analyses and defines appropriate forecasts and plans. Evaluates and shares customer research, market conditions and competitor data. Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process. Prepares and analyses regular statistics (e.g. forecast) using available tools and collecting relevant information. Tracks regular target performance and provides results to management. Responsible for reviewing and processing orders Assist with general administration responsibilities Lead small continuous improvement project. Your Background
Bachelor's degree, preferably in business related field. Strong Interpersonal & Communication Skills 2+ years of relevant work experience. Strong Analytical and Organizational skills Ability to multi-task and work under pressure in a fast-paced environment. Ability to communicate with coworkers and professionally represent company. Knowledge of English language. Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.). ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform Profound knowledge about the system set up for managing sales orders, procurement tasks and O2C processes, EDI to CAT Ability to use tools like Excel (advanced), Power Bi or other analysis tools Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions. Ability to work seamlessly with procurement, sales, finance, and customer service teams Customer-oriented communication for handling inquiries, disputes, or escalations Experience in project management Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management) Self-driven, decision focused, team player, good organizational skills Excellent communication skills (at all levels, ability to act as moderator) Strong character, capable to deal with change management Good command of English spoken and written Strong problem-solving and analytical skills Leadership and team training capabilities Would Be Of Advantage
Experience in Service of industrial equipment Experience with data analytics (power query), low code application (e.g. power app). International Business experience and intercultural competence. Ability to travel to Baden up to 10% Your Compensation
$64,600/year - $88,770/year Your Benefits
Health & Wellness Financial Security Work-Life Balance Professional Development Additional Perks
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Purpose Of The Role
OEM Customer Support Specialist Processes In Scope Of This Position
OEM Customer Support Specialist Your Responsibilities
Ensures the resolution of customer issues (e.g., order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams. Gathers and interprets relevant data (cost, quality, demand patterns, etc.) and provides analytical support e.g. site inventory and material stock out analysis and trends, material availability reports. Recommends appropriate solution for internal & external customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Coordinates market analyses and defines appropriate forecasts and plans. Evaluates and shares customer research, market conditions and competitor data. Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process. Prepares and analyses regular statistics (e.g. forecast) using available tools and collecting relevant information. Tracks regular target performance and provides results to management. Responsible for reviewing and processing orders Assist with general administration responsibilities Lead small continuous improvement project. Your Background
Bachelor's degree, preferably in business related field. Strong Interpersonal & Communication Skills 2+ years of relevant work experience. Strong Analytical and Organizational skills Ability to multi-task and work under pressure in a fast-paced environment. Ability to communicate with coworkers and professionally represent company. Knowledge of English language. Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.). ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform Profound knowledge about the system set up for managing sales orders, procurement tasks and O2C processes, EDI to CAT Ability to use tools like Excel (advanced), Power Bi or other analysis tools Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions. Ability to work seamlessly with procurement, sales, finance, and customer service teams Customer-oriented communication for handling inquiries, disputes, or escalations Experience in project management Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management) Self-driven, decision focused, team player, good organizational skills Excellent communication skills (at all levels, ability to act as moderator) Strong character, capable to deal with change management Good command of English spoken and written Strong problem-solving and analytical skills Leadership and team training capabilities Would Be Of Advantage
Experience in Service of industrial equipment Experience with data analytics (power query), low code application (e.g. power app). International Business experience and intercultural competence. Ability to travel to Baden up to 10% Your Compensation
$64,600/year - $88,770/year Your Benefits
Health & Wellness Financial Security Work-Life Balance Professional Development Additional Perks