TD Bank
Human Resources Advice Partner II
The HR Advice Partner II is primarily responsible for providing day-to-day advice and guidance to People Managers, Employees and HR Business Partners for an assigned portfolio/business line on a wide variety of employee relations issues to assist them in resolving complex people management issues/problems ensuring ongoing compliance with internal/external requirements and a positive employee relations climate. (e.g. performance management, behavior management, leaves and accommodation, compensation, career & personal development, health and safety etc.) Depth & Scope: Partners with relevant stakeholders (HR Shared Services, HR Business Partners & COE's) to provide consultation and advice on complex HR/employment matters, providing strategies, options and risk assessment for both individual employee situations, as well as special initiatives and broad business changes Understands differing needs of the business and adapts advice within their overall strategy and policy; coaches leaders/People Managers as opportunity arises Utilizes appropriate approach/methodology to identify associated risks with actions/decisions that will enable the business make an informed decision Highly developed probing, investigative and analytical skills to identify issues, write reports and make recommendations Ability to provide informal coaching to individuals at all levels and influence as appropriate to ensure successful outcomes Builds people managers HR capabilities by educating during interactions (just in time coaching), providing tools and resources to empower managers to effectively handle employee situations; identify gaps and trends and leverage formal learning activities Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required Provides consistent interpretation and delivery of HR programs/practices and policy guidance across the organization supports implementation and provides coaching to management on all new/changed policy and practices as required Ensures effective case management and resolves issues within level of authority and/or engages appropriate HR CoE's and/or HR Shared Services teams as needed Resolves issues within level of authority and escalates issues/seeks expertise where appropriate to ensure an integrated and sound approach to managing cases/investigations in compliance with internal/external requirements Scope includes a wide range of HR/employee relations issues including but not limited to: performance management, discipline, manager-employee conflict, terminations, workforce transitions, absenteeism/accommodation, Health and safety; guidance and support with complex accommodation and disability matters Provides regular and relevant management information on trends/issues and potential opportunities; monitors case management database and provides input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identifies and escalates issues having broad corporate implications/risks Decisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact; maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact; maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD Ensures case files are input into database in a timely manner Identifies process Improvement & efficiency opportunities Promotes and embraces teamwork, teambuilding and continuous learning for themselves, within own team and broader HR Advice Channel Education & Experience: Bachelor's degree preferred 3+ years' experience required Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders Ownership of results/recommendations Listening, understanding and responding Effectiveness at information seeking/probing Effective relationship building and partnerships with stakeholders Impactful collaborative partnering: ability to influence and resolve issues Demonstrate excellence in judgment & decision making Business Acumen: understanding the business and its goals & objectives Technical HR expertise Employee Relations expertise Risk Management Ability to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done Ability to prioritize Excellent time management Communication skills: excellent written and verbal skills Adaptability/Flexibility Teamwork & Cooperation Preferred Qualifications: Knowledge and experience with California employment laws Physical Requirements: Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing
and so will you. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
The HR Advice Partner II is primarily responsible for providing day-to-day advice and guidance to People Managers, Employees and HR Business Partners for an assigned portfolio/business line on a wide variety of employee relations issues to assist them in resolving complex people management issues/problems ensuring ongoing compliance with internal/external requirements and a positive employee relations climate. (e.g. performance management, behavior management, leaves and accommodation, compensation, career & personal development, health and safety etc.) Depth & Scope: Partners with relevant stakeholders (HR Shared Services, HR Business Partners & COE's) to provide consultation and advice on complex HR/employment matters, providing strategies, options and risk assessment for both individual employee situations, as well as special initiatives and broad business changes Understands differing needs of the business and adapts advice within their overall strategy and policy; coaches leaders/People Managers as opportunity arises Utilizes appropriate approach/methodology to identify associated risks with actions/decisions that will enable the business make an informed decision Highly developed probing, investigative and analytical skills to identify issues, write reports and make recommendations Ability to provide informal coaching to individuals at all levels and influence as appropriate to ensure successful outcomes Builds people managers HR capabilities by educating during interactions (just in time coaching), providing tools and resources to empower managers to effectively handle employee situations; identify gaps and trends and leverage formal learning activities Builds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situations Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required Provides consistent interpretation and delivery of HR programs/practices and policy guidance across the organization supports implementation and provides coaching to management on all new/changed policy and practices as required Ensures effective case management and resolves issues within level of authority and/or engages appropriate HR CoE's and/or HR Shared Services teams as needed Resolves issues within level of authority and escalates issues/seeks expertise where appropriate to ensure an integrated and sound approach to managing cases/investigations in compliance with internal/external requirements Scope includes a wide range of HR/employee relations issues including but not limited to: performance management, discipline, manager-employee conflict, terminations, workforce transitions, absenteeism/accommodation, Health and safety; guidance and support with complex accommodation and disability matters Provides regular and relevant management information on trends/issues and potential opportunities; monitors case management database and provides input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identifies and escalates issues having broad corporate implications/risks Decisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact; maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transact; maintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TD Ensures case files are input into database in a timely manner Identifies process Improvement & efficiency opportunities Promotes and embraces teamwork, teambuilding and continuous learning for themselves, within own team and broader HR Advice Channel Education & Experience: Bachelor's degree preferred 3+ years' experience required Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders Ownership of results/recommendations Listening, understanding and responding Effectiveness at information seeking/probing Effective relationship building and partnerships with stakeholders Impactful collaborative partnering: ability to influence and resolve issues Demonstrate excellence in judgment & decision making Business Acumen: understanding the business and its goals & objectives Technical HR expertise Employee Relations expertise Risk Management Ability to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done Ability to prioritize Excellent time management Communication skills: excellent written and verbal skills Adaptability/Flexibility Teamwork & Cooperation Preferred Qualifications: Knowledge and experience with California employment laws Physical Requirements: Domestic Travel
Occasional International Travel
Never Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never Crawling
Never Climbing
Never Reaching overhead
Never Reaching forward
Occasional Pushing
Never Pulling
Never Twisting
Never Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing
and so will you. Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.