Avenues Recovery
Regional Team Lead - Admissions Call Center
Avenues Recovery, Philadelphia, Pennsylvania, United States, 19102
Regional Team Lead - Admissions Call Center
Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with seventeen locations across five states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of thousands of people to date. If you're passionate about recovery and want to impact others in a meaningful way - we warmly invite you to join our growing family! Now Hiring a Regional Team Lead! As a Regional Team Lead in our Admissions Department, you'll take on a blended role of hands-on coordination and team leadership. You'll help manage day-to-day operations, support your team through escalated cases, and ensure a smooth admissions process from referral to arrival. Key responsibilities include: Acting as a senior point of contact for high-priority or complex referrals Monitoring your region's Admissions Dashboard to ensure all leads are being worked in real time Supporting your team with escalations, cancellations, or other challenges during the admissions process Facilitating communication between admissions staff, facilities, and marketing teams Assisting with onboarding and training of new team members Collaborating with leadership to identify areas for improvement and ensure quality standards are upheld What We're Looking For: 1+ year of experience in behavioral health admissions or a related role Strong leadership, communication, and organizational skills Ability to stay calm under pressure and juggle multiple tasks at once Positive, supportive presence with a solution-oriented mindset Comfortable with CRM systems and managing real-time data If in recovery, minimum 1 year of sustained sobriety required Where You'll Work: The Avenues Recovery Center Admissions Office is the spacious and bustling headquarters of our admissions department, located in Bucks County, Philadelphia. With 25-30 admissions specialists working onsite full-time, the Avenues Admissions Office is a welcoming and dynamic environment featuring a warm, enjoyable workplace culture. Located just down the block from one of our partial hospitalization/intensive outpatient facilities, Avenues Recovery Center at Bucks, you'll get a firsthand glimpse of the lifesaving work we do! Why Join Us? Avenues features a rich, enjoyable workplace culture where each employee is valued and excellence is constantly pursued. We support our employees unconditionally, and work to provide them with every resource they need to succeed! Aside from generous PTO and compensation, when you join the Avenues family you'll be eligible for the following benefits package: 401K with employer match Eligible for HRSA STAR federal student loan repayment Medical Insurance Dental Vision Accident Critical Illness Hospital Indemnity Voluntary Short-Term Disability Voluntary Long-Term Disability Employer-Paid Life and AD&D LifeTime Benefit Term Insurance with Long Term Care Legal Coverage Pet Insurance Identity Theft Protection Employer-Paid Employee Assistance Program Flexible Spending Account (FSA) - Medical Dependent Care FSA (DCF) Make a bigger impact in the field of recovery - apply today and grow with Avenues!
Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with seventeen locations across five states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of thousands of people to date. If you're passionate about recovery and want to impact others in a meaningful way - we warmly invite you to join our growing family! Now Hiring a Regional Team Lead! As a Regional Team Lead in our Admissions Department, you'll take on a blended role of hands-on coordination and team leadership. You'll help manage day-to-day operations, support your team through escalated cases, and ensure a smooth admissions process from referral to arrival. Key responsibilities include: Acting as a senior point of contact for high-priority or complex referrals Monitoring your region's Admissions Dashboard to ensure all leads are being worked in real time Supporting your team with escalations, cancellations, or other challenges during the admissions process Facilitating communication between admissions staff, facilities, and marketing teams Assisting with onboarding and training of new team members Collaborating with leadership to identify areas for improvement and ensure quality standards are upheld What We're Looking For: 1+ year of experience in behavioral health admissions or a related role Strong leadership, communication, and organizational skills Ability to stay calm under pressure and juggle multiple tasks at once Positive, supportive presence with a solution-oriented mindset Comfortable with CRM systems and managing real-time data If in recovery, minimum 1 year of sustained sobriety required Where You'll Work: The Avenues Recovery Center Admissions Office is the spacious and bustling headquarters of our admissions department, located in Bucks County, Philadelphia. With 25-30 admissions specialists working onsite full-time, the Avenues Admissions Office is a welcoming and dynamic environment featuring a warm, enjoyable workplace culture. Located just down the block from one of our partial hospitalization/intensive outpatient facilities, Avenues Recovery Center at Bucks, you'll get a firsthand glimpse of the lifesaving work we do! Why Join Us? Avenues features a rich, enjoyable workplace culture where each employee is valued and excellence is constantly pursued. We support our employees unconditionally, and work to provide them with every resource they need to succeed! Aside from generous PTO and compensation, when you join the Avenues family you'll be eligible for the following benefits package: 401K with employer match Eligible for HRSA STAR federal student loan repayment Medical Insurance Dental Vision Accident Critical Illness Hospital Indemnity Voluntary Short-Term Disability Voluntary Long-Term Disability Employer-Paid Life and AD&D LifeTime Benefit Term Insurance with Long Term Care Legal Coverage Pet Insurance Identity Theft Protection Employer-Paid Employee Assistance Program Flexible Spending Account (FSA) - Medical Dependent Care FSA (DCF) Make a bigger impact in the field of recovery - apply today and grow with Avenues!