Acumen Solutions
Senior Salesforce.com Business Analyst
Acumen Solutions, New York, New York, United States, 10001
Senior Salesforce.com Business Analyst
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, the US Army, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities. Job Description
This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign off of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. Specific Duties Requirements, definition and documentation Work with customers and client stakeholders to understand and define business requirements Work directly with technologists to develop use cases and functional specifications documents Solicit, gather and analyze user input and requirements Identify and involve key stakeholders Identify and interview internal/external subject matter experts Author and compile surveys Interface with technical managers and teams Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents Qualifications
Desired Skills and Experience Experience in Salesforce (SFDC) CRM with end to end implementation experience Salesforce.com integration experience, including between different business systems as well as working with integration tools Experience soliciting, gathering and analyzing user input and requirements Experience creating wireframe documents with information architecture Experience authoring requirements, definition and related documentation Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus Experience in cognitive design, information architecture and user-centered design a plus Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus Experience working with creative and technical project teams Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools Requirements Bachelor's degree or equivalent qualification Must be willing to travel (35-50%) Must be authorized to work for any U.S. employer Additional Information
Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k. EOE M/F/V/D VEVRAA Federal Contractor
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, the US Army, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities. Job Description
This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign off of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. Specific Duties Requirements, definition and documentation Work with customers and client stakeholders to understand and define business requirements Work directly with technologists to develop use cases and functional specifications documents Solicit, gather and analyze user input and requirements Identify and involve key stakeholders Identify and interview internal/external subject matter experts Author and compile surveys Interface with technical managers and teams Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents Qualifications
Desired Skills and Experience Experience in Salesforce (SFDC) CRM with end to end implementation experience Salesforce.com integration experience, including between different business systems as well as working with integration tools Experience soliciting, gathering and analyzing user input and requirements Experience creating wireframe documents with information architecture Experience authoring requirements, definition and related documentation Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus Experience in cognitive design, information architecture and user-centered design a plus Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus Experience working with creative and technical project teams Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools Requirements Bachelor's degree or equivalent qualification Must be willing to travel (35-50%) Must be authorized to work for any U.S. employer Additional Information
Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k. EOE M/F/V/D VEVRAA Federal Contractor