Peak Networks
Peak Networks Help Desk Technician
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks. Responsibilities
First-line contact Follow-up communication End-user training Ticket escalation Documentation Advanced desktop support Advanced network support Hardware troubleshooting Skills
Technical writing Written and verbal communication Phone etiquette Qualifications
Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest network Cable termination Basic understanding of VoIP, e.g. phone troubleshooting Add/remove/manage network peripherals, e.g. network printers Advanced printer management, e.g. set up scan to email Manage domain and MS365 user accounts, e.g. reset password Thorough understanding of Windows folder structure, e.g. Windows and program files directories Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams In-depth knowledge of Google Chrome and MS Edge Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item Familiarity with business and enterprise applications, e.g. QuickBooks Familiarity with desktop imaging and profile migration Ability to troubleshoot hardware, e.g. power supplies and RAM Familiarity with help desk ticketing systems Certifications
A+ Network+ Microsoft certifications
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks. Responsibilities
First-line contact Follow-up communication End-user training Ticket escalation Documentation Advanced desktop support Advanced network support Hardware troubleshooting Skills
Technical writing Written and verbal communication Phone etiquette Qualifications
Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest network Cable termination Basic understanding of VoIP, e.g. phone troubleshooting Add/remove/manage network peripherals, e.g. network printers Advanced printer management, e.g. set up scan to email Manage domain and MS365 user accounts, e.g. reset password Thorough understanding of Windows folder structure, e.g. Windows and program files directories Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams In-depth knowledge of Google Chrome and MS Edge Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item Familiarity with business and enterprise applications, e.g. QuickBooks Familiarity with desktop imaging and profile migration Ability to troubleshoot hardware, e.g. power supplies and RAM Familiarity with help desk ticketing systems Certifications
A+ Network+ Microsoft certifications