Presbyterian Healthcare Services
Patient Scheduler I-PMG Phone Center
Presbyterian Healthcare Services, Albuquerque, New Mexico, United States, 87101
Patient Scheduler I- PMG Surgery Phone Center
Presbyterian is seeking a Patient Scheduler I- PMG Surgery Phone Center. Responsibilities include coordinating the encounter or episode process for patients and consumers by performing activities related to patient scheduling. Accuracy in scheduling is paramount in performance. The role also involves providing excellent patient experience, illustrating insurance contract requirement knowledge and use of tools to respond to provider network questions, securing prior authorization or referral in applicable situations, using online tools to validate eligibility of coverage for presenting patients, providing comfort rounding and communicating delays with exceptional patient experience tools, and other duties as assigned. We're determined to take care of those working in healthcare. Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions. Why Join Us Per Required Need - Exempt: No Job is based at Presbyterian Hospital Work hours: Weekday Schedule Monday-Friday Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program. Ideal Candidate: A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Qualifications
Academic Preparation: High school or equivalent Experience: A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Abilities: Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments. Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians. Pass annual competency exam for all areas of responsibility. Attend Quarterly MSO meetings. Attend Staff meetings Attend Employee Forums Responsibilities
Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed Round with patients waiting to insure their comfort and to inform of delays when applicable Performs the patient scheduling process and validating accurate patient demographics Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines) Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care. Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Comprehend quality service connection to patient satisfaction and reimbursement Perform confirmation calls when applicable to include directions and instructions as required by the visit type Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manager to alert the clinical team. Assist in any manner the clinic team directs. Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat. Report any concern that may create a safety issue. Perform assigned patient care responsibilities, which may include: Appointment reminder calls, Rescheduling, Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines. Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to
USD $22.12/Hr. Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Presbyterian is seeking a Patient Scheduler I- PMG Surgery Phone Center. Responsibilities include coordinating the encounter or episode process for patients and consumers by performing activities related to patient scheduling. Accuracy in scheduling is paramount in performance. The role also involves providing excellent patient experience, illustrating insurance contract requirement knowledge and use of tools to respond to provider network questions, securing prior authorization or referral in applicable situations, using online tools to validate eligibility of coverage for presenting patients, providing comfort rounding and communicating delays with exceptional patient experience tools, and other duties as assigned. We're determined to take care of those working in healthcare. Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions. Why Join Us Per Required Need - Exempt: No Job is based at Presbyterian Hospital Work hours: Weekday Schedule Monday-Friday Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program. Ideal Candidate: A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Qualifications
Academic Preparation: High school or equivalent Experience: A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Abilities: Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments. Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians. Pass annual competency exam for all areas of responsibility. Attend Quarterly MSO meetings. Attend Staff meetings Attend Employee Forums Responsibilities
Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times Ability to manage conflict and appropriately request the help of a supervisor when needed Round with patients waiting to insure their comfort and to inform of delays when applicable Performs the patient scheduling process and validating accurate patient demographics Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines) Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care. Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Comprehend quality service connection to patient satisfaction and reimbursement Perform confirmation calls when applicable to include directions and instructions as required by the visit type Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manager to alert the clinical team. Assist in any manner the clinic team directs. Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat. Report any concern that may create a safety issue. Perform assigned patient care responsibilities, which may include: Appointment reminder calls, Rescheduling, Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines. Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. Benefits
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to
USD $22.12/Hr. Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.