SLM
Join Sallie Mae
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager of Post-Default Litigation Support
The Manager of Post-Default Litigation Support will be fully engaged with the day-to-day support and execution of the company's litigation strategy. Support functions will include, but not be limited to, supporting our third-party legal network with review and execution of affidavits and loan document validation, first-line testing and monitoring support, court cost administration, and representing Sallie Mae as a witness and custodian of records when court testimony is required. The incumbent must be willing to travel at a high frequency and, at times, with short notice. Additionally, the position requires constant contact and ongoing training from our internal counterparts in Education, Originations, Legal, Compliance, Finance, Collections, and IT to ensure the incumbent is well versed in all aspects of the education loan lifecycle. Custodian of Record and Court Witness
Represent Sallie Mae as a witness in court for litigation matters (including lawsuits filed by Sallie Mae as well as periodic witness requests from third-party debt buyers). Demonstrate a strong understanding of the student loan lifecycle and related processes. Deliver clear articulations and respond to questions posed by judges and attorneys in court proceedings. Familiarity of the student loan lifecycle is anticipated to include, but is not limited to, the origination and application process, disbursement of funds, repayment process (including payment allocation and other aspects of loan servicing), loss mitigation programs and loss recovery, as necessary. Ability to comprehend and communicate complex processes, including loan ownership, chain-of-title, and transfers of ownership (such as on-balance sheet and off-balance sheet loan sales, Asset Backed Security transactions, and charged-off loan sales transactions, as necessary. Be willing to travel as needed and, at times, with short notice. Litigation Operational and Compliance Support
Review, validate, and execute affidavits for impending suit filings. Support third-party legal networks with media and research requests. Ensure proper documentation is accurate and included with each lawsuit package. Ensure all compliance requirements are completed for each affidavit or lawsuit package (such as Servicemembers Civil Relief Act ("SCRA") status verification in compliance with the Military Lending Act ("MLA"). Validate invoices for court costs/filing fees and any reasonable and supportable litigations expenses. Support the reimbursement approval process and track overall disbursements. Provide data and support to the Post-Default first line of defense team when executing its testing and monitoring protocols. Participate in internal audits and internal risk assessments, as necessary. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have
Minimum education, skills and experience required. Bachelor's Degree or equivalent experience 5 years progressive experience working in a financial service and/or private education loan environment. 2+ years vendor related experience, or proven specialized experience in the following functions: internal partnership development and management, external business partnerships, process evaluation, and billing and invoicing Strong understanding and/or ability to become a subject matter expert of student loan life-cycle and process, such as the application process, originations, disbursement, repayment process, loss mitigation programs and loss recovery. Strong understanding of collections and recovery, as well as litigation strategies. Strong analytical skills with the demonstrated ability to identify issues and suggest appropriate resolutions Possess excellent verbal and written communications skills in order to communicate with all levels of management, third-party vendors, lawyers, and court appearances. Ability to effectively prioritize multiple priorities in a fast paced, time sensitive environment Attention to details and strong follow up skills Proficient in Microsoft suite of applications Ability to travel at a high frequency and, at times, with short notice. Strong organizational skills and high attention to detail Preferred education, skills, and experience. SQL or other data mining experience, with ability to interpret data Notary license or ability to obtain a Notary license. Familiarity and prior experience with the litigation process, providing witness testimony, and participation in court proceedings. The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Our Benefits
Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking
Introduce Yourself
in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Manager of Post-Default Litigation Support
The Manager of Post-Default Litigation Support will be fully engaged with the day-to-day support and execution of the company's litigation strategy. Support functions will include, but not be limited to, supporting our third-party legal network with review and execution of affidavits and loan document validation, first-line testing and monitoring support, court cost administration, and representing Sallie Mae as a witness and custodian of records when court testimony is required. The incumbent must be willing to travel at a high frequency and, at times, with short notice. Additionally, the position requires constant contact and ongoing training from our internal counterparts in Education, Originations, Legal, Compliance, Finance, Collections, and IT to ensure the incumbent is well versed in all aspects of the education loan lifecycle. Custodian of Record and Court Witness
Represent Sallie Mae as a witness in court for litigation matters (including lawsuits filed by Sallie Mae as well as periodic witness requests from third-party debt buyers). Demonstrate a strong understanding of the student loan lifecycle and related processes. Deliver clear articulations and respond to questions posed by judges and attorneys in court proceedings. Familiarity of the student loan lifecycle is anticipated to include, but is not limited to, the origination and application process, disbursement of funds, repayment process (including payment allocation and other aspects of loan servicing), loss mitigation programs and loss recovery, as necessary. Ability to comprehend and communicate complex processes, including loan ownership, chain-of-title, and transfers of ownership (such as on-balance sheet and off-balance sheet loan sales, Asset Backed Security transactions, and charged-off loan sales transactions, as necessary. Be willing to travel as needed and, at times, with short notice. Litigation Operational and Compliance Support
Review, validate, and execute affidavits for impending suit filings. Support third-party legal networks with media and research requests. Ensure proper documentation is accurate and included with each lawsuit package. Ensure all compliance requirements are completed for each affidavit or lawsuit package (such as Servicemembers Civil Relief Act ("SCRA") status verification in compliance with the Military Lending Act ("MLA"). Validate invoices for court costs/filing fees and any reasonable and supportable litigations expenses. Support the reimbursement approval process and track overall disbursements. Provide data and support to the Post-Default first line of defense team when executing its testing and monitoring protocols. Participate in internal audits and internal risk assessments, as necessary. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have
Minimum education, skills and experience required. Bachelor's Degree or equivalent experience 5 years progressive experience working in a financial service and/or private education loan environment. 2+ years vendor related experience, or proven specialized experience in the following functions: internal partnership development and management, external business partnerships, process evaluation, and billing and invoicing Strong understanding and/or ability to become a subject matter expert of student loan life-cycle and process, such as the application process, originations, disbursement, repayment process, loss mitigation programs and loss recovery. Strong understanding of collections and recovery, as well as litigation strategies. Strong analytical skills with the demonstrated ability to identify issues and suggest appropriate resolutions Possess excellent verbal and written communications skills in order to communicate with all levels of management, third-party vendors, lawyers, and court appearances. Ability to effectively prioritize multiple priorities in a fast paced, time sensitive environment Attention to details and strong follow up skills Proficient in Microsoft suite of applications Ability to travel at a high frequency and, at times, with short notice. Strong organizational skills and high attention to detail Preferred education, skills, and experience. SQL or other data mining experience, with ability to interpret data Notary license or ability to obtain a Notary license. Familiarity and prior experience with the litigation process, providing witness testimony, and participation in court proceedings. The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Our Benefits
Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial-well-being and retirement 401k with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short-term/long-term disability and basic life insurance Flexible hybrid working arrangements. Paid parental leave and adoption reimbursement programs Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives Tuition Reimbursement and Family Scholarship Programs Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking
Introduce Yourself
in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.