Synthesia
Customer Support Associate - NY
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read
both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scaleuntil now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role...
Reporting to the Customer Support Manager, you'll be the first person for prospective and existing customers to get in touch with You'll know the product better than anybody and serve as the voice of the customer Collaborate with other teams to ensure these requests are routed to the right people Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight You will provide quality support via chat and email You will be required to manage and prioritize requests that come through our service desk You'll look at data and trends alongside your team and work out ways to improve our processes and product You'll produce collateral for use on our website and knowledge hub, such as self-help articles and help videos You will liaise with the Product team to provide feedback and influence improvements of our product About You...
Capable and compassionate go-getter, a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work Good written communication skills with a focus on clarity and empathy Excellent collaboration and problem-solving skills Multi-tasking abilities Patience when dealing with tricky situations Drive to work autonomously and proactively You are an excellent teammate who gives ideas to improve processes Previous experience working in a customer-facing role would be an advantage but not essential You are based in New York At Synthesia, we expect everyone to... Be an owner Focus on outcomes over inputs and plans Make the journey fun Default to simple Working Hours As we're a global company with global customers, we need to make sure we're available to support them 7 days a week. We're looking for someone who is happy doing shift work, Monday-Sunday any hours between 6am - 12am. At Synthesia we expect everyone to... Put the customer first Own it & go direct Be fast & experimental Make the journey fun The Good Stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series D startup Hybrid working environment 100% Medical, Dental & Vision 401k Plan Paid parental leave 25 days of annual leave + Public holidays + paid sick leave Fun culture with regular socials A generous referral scheme A brand new computer + monitor Salary: $48,000 + stock options
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read
both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scaleuntil now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role...
Reporting to the Customer Support Manager, you'll be the first person for prospective and existing customers to get in touch with You'll know the product better than anybody and serve as the voice of the customer Collaborate with other teams to ensure these requests are routed to the right people Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight You will provide quality support via chat and email You will be required to manage and prioritize requests that come through our service desk You'll look at data and trends alongside your team and work out ways to improve our processes and product You'll produce collateral for use on our website and knowledge hub, such as self-help articles and help videos You will liaise with the Product team to provide feedback and influence improvements of our product About You...
Capable and compassionate go-getter, a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work Good written communication skills with a focus on clarity and empathy Excellent collaboration and problem-solving skills Multi-tasking abilities Patience when dealing with tricky situations Drive to work autonomously and proactively You are an excellent teammate who gives ideas to improve processes Previous experience working in a customer-facing role would be an advantage but not essential You are based in New York At Synthesia, we expect everyone to... Be an owner Focus on outcomes over inputs and plans Make the journey fun Default to simple Working Hours As we're a global company with global customers, we need to make sure we're available to support them 7 days a week. We're looking for someone who is happy doing shift work, Monday-Sunday any hours between 6am - 12am. At Synthesia we expect everyone to... Put the customer first Own it & go direct Be fast & experimental Make the journey fun The Good Stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series D startup Hybrid working environment 100% Medical, Dental & Vision 401k Plan Paid parental leave 25 days of annual leave + Public holidays + paid sick leave Fun culture with regular socials A generous referral scheme A brand new computer + monitor Salary: $48,000 + stock options