TD Bank
Payroll Accounting Manager
Reporting to the Sr Manager, Payroll Tax and Accounting, the Payroll Accounting Manager oversees the day-to-day management and leadership of the Payroll Accounting Team. This position is responsible for managing, coaching, and leading the team and ensuring all HRBSD deliverables meet SLA measures and expectations. The Group Manager I, HR Operations leads a group of operational functions and activities via Team Managers/Analysts within a unit and provides guidance, leadership, coaching and development to ensure operational results and development objectives are achieved for the overall group. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees a large team completing processes/transactions/activities characterized by single to multiple step transactions, limited systems and jurisdictions, higher volumes and/or low to medium complexity Advanced knowledge of the business and operational functions supported Work focus time horizon is generally medium term with moderate focus on strategic planning Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported; strong knowledge in identifying, tracking and resolving gaps Oversees management of team requiring workforce to decision on acceptable level of risk - Low to Moderate risk potential (loss/reputational) for functional area Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers Involves regular contact with cross-functional teams across TDBG or external contacts or customers Education & Experience: 4 year undergraduate degree required Minimum of 5+ years relevant experience required Excellent written and verbal communication skills Strong ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influence decisions Proven experience in effective relationship management Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities People management experience required A broad knowledge of Human Resources policies and procedures Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc. Excellent analytical and problem-solving skills Demonstrated planning and management skills Demonstrated project and process management skills Demonstrated ability to work load balance and align work to resources Ability to measure and analyze metrics required Preferred Qualifications: A strong knowledge of Payroll accounting and ledger procedures. Strong knowledge of Federal/State regulatory and legislation requirements related to payroll. Experience with Large Multi-State payroll environments. Strong knowledge of Payroll audit requirements including Sarbanes Oxley. Ability to identify and communicate risk issues, concepts and mitigation/solutions effectively. Must have strong communication skills (written and verbal), comfortable in presenting to audiences of all levels. Strong problem-solving skills, the ability to lead by example, the ability to assess performance against defined goals and objectives are all key, as are strong interpersonal, coaching, leadership skills, strategic thinking and a passion for excellence in customer service. Excellent time management and organizational skills are essential. A proven ability to manage in a fast-paced dynamic environment, engage appropriate resources, and provide comprehensive updates to management and partners will be important. Proficiency with MS Office (Word, and Excel) a must. Proficiency with Financial systems (preferred -Fidelity, CMOD, FIS Intellimatch (DIM), Cadency Trintech, Oracle ERP JESS, Titan. Proficiency with HR/Payroll systems (preferred
PeopleSoft, Workday, ADP Smart Compliance). Conduct objective performance reviews of direct reports; support personal development plans. Customer Accountabilities: Acts as key liaison with partners and external groups and provides subject matter expertise at the department level Acts as key escalation point for significant risk/exceptions Monitors service and control standards against overall business/department objectives Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary Shareholder Accountabilities: Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality Ensures programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities Proactively identifies key business opportunities, researches and recommends enhancements, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements Provides expertise and coordinates implementation and testing of new processes, technologies or operating models in own area Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking and realizing benefits Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc. Ensures appropriate reporting and escalation of issues occurs based on risk profile Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Coaches employees to deliver on the business service and operating model Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Employee/Team Accountabilities: Responsible for management of the overall team, providing both leadership and guidance Sets targets and objectives for the team, and delivers results Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads a high-performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for the business area/function and the Bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel
Occasional International Travel
Occasional Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never
Reporting to the Sr Manager, Payroll Tax and Accounting, the Payroll Accounting Manager oversees the day-to-day management and leadership of the Payroll Accounting Team. This position is responsible for managing, coaching, and leading the team and ensuring all HRBSD deliverables meet SLA measures and expectations. The Group Manager I, HR Operations leads a group of operational functions and activities via Team Managers/Analysts within a unit and provides guidance, leadership, coaching and development to ensure operational results and development objectives are achieved for the overall group. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees a large team completing processes/transactions/activities characterized by single to multiple step transactions, limited systems and jurisdictions, higher volumes and/or low to medium complexity Advanced knowledge of the business and operational functions supported Work focus time horizon is generally medium term with moderate focus on strategic planning Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported; strong knowledge in identifying, tracking and resolving gaps Oversees management of team requiring workforce to decision on acceptable level of risk - Low to Moderate risk potential (loss/reputational) for functional area Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers Involves regular contact with cross-functional teams across TDBG or external contacts or customers Education & Experience: 4 year undergraduate degree required Minimum of 5+ years relevant experience required Excellent written and verbal communication skills Strong ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influence decisions Proven experience in effective relationship management Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities People management experience required A broad knowledge of Human Resources policies and procedures Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc. Excellent analytical and problem-solving skills Demonstrated planning and management skills Demonstrated project and process management skills Demonstrated ability to work load balance and align work to resources Ability to measure and analyze metrics required Preferred Qualifications: A strong knowledge of Payroll accounting and ledger procedures. Strong knowledge of Federal/State regulatory and legislation requirements related to payroll. Experience with Large Multi-State payroll environments. Strong knowledge of Payroll audit requirements including Sarbanes Oxley. Ability to identify and communicate risk issues, concepts and mitigation/solutions effectively. Must have strong communication skills (written and verbal), comfortable in presenting to audiences of all levels. Strong problem-solving skills, the ability to lead by example, the ability to assess performance against defined goals and objectives are all key, as are strong interpersonal, coaching, leadership skills, strategic thinking and a passion for excellence in customer service. Excellent time management and organizational skills are essential. A proven ability to manage in a fast-paced dynamic environment, engage appropriate resources, and provide comprehensive updates to management and partners will be important. Proficiency with MS Office (Word, and Excel) a must. Proficiency with Financial systems (preferred -Fidelity, CMOD, FIS Intellimatch (DIM), Cadency Trintech, Oracle ERP JESS, Titan. Proficiency with HR/Payroll systems (preferred
PeopleSoft, Workday, ADP Smart Compliance). Conduct objective performance reviews of direct reports; support personal development plans. Customer Accountabilities: Acts as key liaison with partners and external groups and provides subject matter expertise at the department level Acts as key escalation point for significant risk/exceptions Monitors service and control standards against overall business/department objectives Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary Shareholder Accountabilities: Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality Ensures programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities Proactively identifies key business opportunities, researches and recommends enhancements, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements Provides expertise and coordinates implementation and testing of new processes, technologies or operating models in own area Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking and realizing benefits Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc. Ensures appropriate reporting and escalation of issues occurs based on risk profile Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Coaches employees to deliver on the business service and operating model Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Employee/Team Accountabilities: Responsible for management of the overall team, providing both leadership and guidance Sets targets and objectives for the team, and delivers results Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads a high-performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for the business area/function and the Bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel
Occasional International Travel
Occasional Performing sedentary work
Continuous Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Occasional Sitting
Continuous Standing
Occasional Walking
Occasional Moving safely in confined spaces
Occasional Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Never Squatting
Occasional Bending
Occasional Kneeling
Never