AmeriSave Mortgage Corporation
Vice President of Call Center Operations
AmeriSave Mortgage Corporation, Washington, District Of Columbia, United States, 20001
Vice President Of Call Center Operations
AmeriSave Mortgage Corporation has set the standard in online mortgage lending with over $130 billion in funded loan volume. We are a leading fintech lender transforming the way consumers access home financing. As we expand beyond mortgages into home equity and personal loans, we are building a world-class customer engagement engine to support every step of the borrower journey. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What We're Looking For:
We are seeking a dynamic and results-driven Vice President of Call Center Operations to lead our nationwide contact center strategy. This executive will be responsible for driving performance, scaling operations, and delivering exceptional customer experiences across all inbound and outbound channels. What You'll Do:
Lead and scale a high-performing, multi-site call center operation supporting mortgage, home equity, and personal loan products. Develop and execute strategic plans to improve customer satisfaction, operational efficiency, and conversion rates. Oversee workforce management, quality assurance, training, and compliance across all teams. Implement technology solutions (e.g., IVR, CRM, AI tools) to optimize call routing, agent productivity, and customer engagement. Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement. Collaborate cross-functionally with Sales, Marketing, Product, and Compliance to align call center operations with business goals. Foster a culture of accountability, innovation, and customer obsession. What You'll Need:
10+ years of progressive leadership experience in call center or contact center operations, preferably in financial services or fintech. Proven success managing large, distributed teams in a high-volume, metrics-driven environment. Deep understanding of call center technologies, workforce optimization, and customer experience best practices. Strong analytical, communication, and change management skills. Experience with regulatory compliance in a financial services setting is a plus. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Compensation: Annual compensation for this position generally ranges from $150K
$350K Benefits: 401(k), Dental insurance, Disability insurance, Employee discounts, Health insurance, Life insurance, Paid time off, 12 paid holidays per year, Paid training, Referral program, Vision insurance Supplemental pay types: Bonus, Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
AmeriSave Mortgage Corporation has set the standard in online mortgage lending with over $130 billion in funded loan volume. We are a leading fintech lender transforming the way consumers access home financing. As we expand beyond mortgages into home equity and personal loans, we are building a world-class customer engagement engine to support every step of the borrower journey. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What We're Looking For:
We are seeking a dynamic and results-driven Vice President of Call Center Operations to lead our nationwide contact center strategy. This executive will be responsible for driving performance, scaling operations, and delivering exceptional customer experiences across all inbound and outbound channels. What You'll Do:
Lead and scale a high-performing, multi-site call center operation supporting mortgage, home equity, and personal loan products. Develop and execute strategic plans to improve customer satisfaction, operational efficiency, and conversion rates. Oversee workforce management, quality assurance, training, and compliance across all teams. Implement technology solutions (e.g., IVR, CRM, AI tools) to optimize call routing, agent productivity, and customer engagement. Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement. Collaborate cross-functionally with Sales, Marketing, Product, and Compliance to align call center operations with business goals. Foster a culture of accountability, innovation, and customer obsession. What You'll Need:
10+ years of progressive leadership experience in call center or contact center operations, preferably in financial services or fintech. Proven success managing large, distributed teams in a high-volume, metrics-driven environment. Deep understanding of call center technologies, workforce optimization, and customer experience best practices. Strong analytical, communication, and change management skills. Experience with regulatory compliance in a financial services setting is a plus. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Compensation: Annual compensation for this position generally ranges from $150K
$350K Benefits: 401(k), Dental insurance, Disability insurance, Employee discounts, Health insurance, Life insurance, Paid time off, 12 paid holidays per year, Paid training, Referral program, Vision insurance Supplemental pay types: Bonus, Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.