State of Oregon
Benefit & Eligibility Worker (Human Services Specialist 3)
State of Oregon, Salem, Oregon, United States, 97304
Benefit & Eligibility Worker (Human Services Specialist 3)
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join a team dedicated to ensuring fairness, accuracy, and timely access to essential services for individuals and families in need. As a Benefit and Eligibility Worker, you will play a crucial role in conducting assessments, redeterminations, periodic reviews, and updateshelping recipients maintain eligibility across all OEP programs. Your work has a direct impact on fostering equity, well-being, and stability in communities across the state. We are seeking a dedicated Benefit and Eligibility Worker (Human Services Specialist 3) to join our dedicated OEP team in Salem. Together, we can create lasting change! Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. As a Benefit and Eligibility Worker, you will: Determine Program Eligibility Conduct phone or in person interviews to gather household details, income, resources, and other key information to assess their needs. Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs. Use relevant forms, computer systems, and tools to determine eligibility at intake, during benefit renewals, and when recipients report household changes. Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed. Process data in a timely manner to ensure delivery of benefits and services. Provide triage, information, and referrals Work closely and collaboratively with Oregonians, other agencies, medical providers, and community partners to provide benefits, services and information. In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs. Minimum Qualifications Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes We are looking for candidates with: Experience with communicating benefit and service decisions clearly, both verbally and in writing, while adapting the approach for diverse audiences. Experience reviewing documents and entering information into multiple systems with accuracy. Experience prioritizing tasks and managing workloads to consistently meet competing deadlines. Experience navigating multiple software programs and web-based platforms to cross reference or verify information. Demonstrated ability to apply an equitable, trauma-informed approach that centers cultural humility, responsiveness, and the creation of inclusive, supportive environments for all individuals. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process. Working Conditions Work Location: In-office position in Salem. Work Environment: The office consists of cubicles, leading to frequent interruptions and a sometimes-high noise level. This role involves frequent phone communication and electronic processing of work. Fast-paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use. Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians. Hours: regular work week, Monday
Friday, 8am
5pm. Travel: Travel may be required to meet business needs or to attend employee training classes. Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need. You may interact with individuals who have experienced trauma and may have difficulty managing their emotions. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required for this position. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference: Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information The recruiter for this position is Rochelle Peters. If you contact the recruiter, please include the job requisition number. Email: Rochelle.m.peters@odhs.oregon.gov
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join a team dedicated to ensuring fairness, accuracy, and timely access to essential services for individuals and families in need. As a Benefit and Eligibility Worker, you will play a crucial role in conducting assessments, redeterminations, periodic reviews, and updateshelping recipients maintain eligibility across all OEP programs. Your work has a direct impact on fostering equity, well-being, and stability in communities across the state. We are seeking a dedicated Benefit and Eligibility Worker (Human Services Specialist 3) to join our dedicated OEP team in Salem. Together, we can create lasting change! Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. As a Benefit and Eligibility Worker, you will: Determine Program Eligibility Conduct phone or in person interviews to gather household details, income, resources, and other key information to assess their needs. Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs. Use relevant forms, computer systems, and tools to determine eligibility at intake, during benefit renewals, and when recipients report household changes. Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed. Process data in a timely manner to ensure delivery of benefits and services. Provide triage, information, and referrals Work closely and collaboratively with Oregonians, other agencies, medical providers, and community partners to provide benefits, services and information. In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs. Minimum Qualifications Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes We are looking for candidates with: Experience with communicating benefit and service decisions clearly, both verbally and in writing, while adapting the approach for diverse audiences. Experience reviewing documents and entering information into multiple systems with accuracy. Experience prioritizing tasks and managing workloads to consistently meet competing deadlines. Experience navigating multiple software programs and web-based platforms to cross reference or verify information. Demonstrated ability to apply an equitable, trauma-informed approach that centers cultural humility, responsiveness, and the creation of inclusive, supportive environments for all individuals. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process. Working Conditions Work Location: In-office position in Salem. Work Environment: The office consists of cubicles, leading to frequent interruptions and a sometimes-high noise level. This role involves frequent phone communication and electronic processing of work. Fast-paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use. Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians. Hours: regular work week, Monday
Friday, 8am
5pm. Travel: Travel may be required to meet business needs or to attend employee training classes. Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need. You may interact with individuals who have experienced trauma and may have difficulty managing their emotions. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required for this position. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans' preference: Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information The recruiter for this position is Rochelle Peters. If you contact the recruiter, please include the job requisition number. Email: Rochelle.m.peters@odhs.oregon.gov