The RMR Group
Property Administrator
The Property Administrator (PA) reports to the Property Managers and Associate Director, and works directly with the Building Engineer and Area Chief Engineer, providing support as needed to all team members. It is the responsibility of the PA not only to exhibit exceptional client service when communicating with tenants, prospective tenants, vendors and team members, but also to focus on productivity and results. The PA is expected to assist the PMs in the implementation and administration of policies, procedures and programs on a day-to-day basis that will assure that all projects are well managed and executed. Team members are expected to assist with additional assignments that may be requested by direct supervisors and to take initiative in lending assistance to other members of the team. This role is pivotal to the success of our operations. Responsibilities
General Administrative: Open property management office (by or before 8 am) and close office (at 5 pm or later), turn equipment on/off, lock/unlock all doors. Answer general calls by third ring. Greet all visitors in a friendly manner. Send/distribute correspondence appropriately. Maintain postage meter and replenish as needed. Sign for deliveries and distribute appropriately. Open, sort and distribute mail appropriately. Keep work areas clean and organized. Keep waiting area, kitchen and conference room clean throughout the day. Responsible for all aspects of the office furniture and equipment. Keep all notices, lists, etc. in office current. Compose and create correspondence and memos. Maintain all tenant and vendor files. Accounts Payable: Code invoices for portfolio. Process invoices and accounts payable. Track budget vs actual costs for operating expenses. Ensure that expenses are paid in month budgeted. Accounts Receivable: Review preliminary recurring charges, rent roll information and roll forward from prior month's rent roll to current month's rent roll. Test system for accuracy. Manage field-level accounts receivable by accurate application of cash deposits, coordinating collection issues with property management personnel. Prepare tenant bill-backs on a monthly basis. Prepare and review tenant statements and manual invoices prior to mailing. Review and assist with preparation of annual tenant escalation reconciliations. Contribute to the maintenance of positive tenant relations. Tenant/Building Administration: Prepare vendor service contracts, construction contracts and service orders. Assist with vendor competitive bidding. Prepare new tenant package. Set up new and maintain existing tenant lease files. Process tenant requests via phone, email or Building Engines. Update tenant contact information. Maintain updated monthly Tenant Parking Schedule. Maintain updated monthly Janitorial S.F. Report. Issue all new building tenant keys and access cards. Maintain key log and key box. Print or order new signage. Maintain current certificate of insurance log. Track monthly utility meter readings. Special Projects: Assist PM with preparation of annual budget. Assist PM with preparation of annual operating expense and tax escrows/reconciliations. Assist with other special projects as needed. Qualifications
Bachelor's degree. Preferred course of study Business Administration, Real Estate or Accounting. One to two years' experience in the real estate industry. Ability to work in a fast-paced, collaborative and results driven environment. Exceptional verbal, written and organizational skills. Excellent attendance is a requirement. Excellent client service orientation. An assessment will be administered for computer and communication skills. Must have intermediate to advanced MS Word and Excel proficiencies. Experience with financial issues and programs a plus. Experience with Yardi, Building Engines, Argus are preferred. Ability to keep information strictly confidential. Positive attitude and highest level of professionalism. Ability to communicate effectively and professionally, both oral and written, with owners, tenants and coworkers. Organizational/Multi-Task Skills. Decision Making Skill. If, at any time, security clearance is required for your job, being awarded such clearance will be a condition of your employment. Company Overview
The RMR Group is a leading U.S. alternative asset management company, unique for its focus on commercial real estate and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986. RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it"
an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values: Integrity at Our Core. Perform Passionately and Effectively. Inspired Thinking. Like We Own It. Power of We. Mutual Respect. Visit our website to learn more about what makes The RMR Group a rewarding place to build a career. The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Property Administrator (PA) reports to the Property Managers and Associate Director, and works directly with the Building Engineer and Area Chief Engineer, providing support as needed to all team members. It is the responsibility of the PA not only to exhibit exceptional client service when communicating with tenants, prospective tenants, vendors and team members, but also to focus on productivity and results. The PA is expected to assist the PMs in the implementation and administration of policies, procedures and programs on a day-to-day basis that will assure that all projects are well managed and executed. Team members are expected to assist with additional assignments that may be requested by direct supervisors and to take initiative in lending assistance to other members of the team. This role is pivotal to the success of our operations. Responsibilities
General Administrative: Open property management office (by or before 8 am) and close office (at 5 pm or later), turn equipment on/off, lock/unlock all doors. Answer general calls by third ring. Greet all visitors in a friendly manner. Send/distribute correspondence appropriately. Maintain postage meter and replenish as needed. Sign for deliveries and distribute appropriately. Open, sort and distribute mail appropriately. Keep work areas clean and organized. Keep waiting area, kitchen and conference room clean throughout the day. Responsible for all aspects of the office furniture and equipment. Keep all notices, lists, etc. in office current. Compose and create correspondence and memos. Maintain all tenant and vendor files. Accounts Payable: Code invoices for portfolio. Process invoices and accounts payable. Track budget vs actual costs for operating expenses. Ensure that expenses are paid in month budgeted. Accounts Receivable: Review preliminary recurring charges, rent roll information and roll forward from prior month's rent roll to current month's rent roll. Test system for accuracy. Manage field-level accounts receivable by accurate application of cash deposits, coordinating collection issues with property management personnel. Prepare tenant bill-backs on a monthly basis. Prepare and review tenant statements and manual invoices prior to mailing. Review and assist with preparation of annual tenant escalation reconciliations. Contribute to the maintenance of positive tenant relations. Tenant/Building Administration: Prepare vendor service contracts, construction contracts and service orders. Assist with vendor competitive bidding. Prepare new tenant package. Set up new and maintain existing tenant lease files. Process tenant requests via phone, email or Building Engines. Update tenant contact information. Maintain updated monthly Tenant Parking Schedule. Maintain updated monthly Janitorial S.F. Report. Issue all new building tenant keys and access cards. Maintain key log and key box. Print or order new signage. Maintain current certificate of insurance log. Track monthly utility meter readings. Special Projects: Assist PM with preparation of annual budget. Assist PM with preparation of annual operating expense and tax escrows/reconciliations. Assist with other special projects as needed. Qualifications
Bachelor's degree. Preferred course of study Business Administration, Real Estate or Accounting. One to two years' experience in the real estate industry. Ability to work in a fast-paced, collaborative and results driven environment. Exceptional verbal, written and organizational skills. Excellent attendance is a requirement. Excellent client service orientation. An assessment will be administered for computer and communication skills. Must have intermediate to advanced MS Word and Excel proficiencies. Experience with financial issues and programs a plus. Experience with Yardi, Building Engines, Argus are preferred. Ability to keep information strictly confidential. Positive attitude and highest level of professionalism. Ability to communicate effectively and professionally, both oral and written, with owners, tenants and coworkers. Organizational/Multi-Task Skills. Decision Making Skill. If, at any time, security clearance is required for your job, being awarded such clearance will be a condition of your employment. Company Overview
The RMR Group is a leading U.S. alternative asset management company, unique for its focus on commercial real estate and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986. RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it"
an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values: Integrity at Our Core. Perform Passionately and Effectively. Inspired Thinking. Like We Own It. Power of We. Mutual Respect. Visit our website to learn more about what makes The RMR Group a rewarding place to build a career. The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.