Blacklane
Airport Operations Manager (SFO)San Francisco
Blacklane, San Francisco, California, United States, 94102
Airport Operations Manager (San Francisco)
As an Airport Operations Manager at Blacklane, you will lead our commitment to delivering impeccable airport services, ensuring seamless experiences for our VIP airline customers. Your role will encompass building strong relationships with airline representatives, promptly addressing their concerns, and enhancing guest experiences through collaborative efforts. Managing a team of Greeters, you will oversee the smooth execution of pickup services, guaranteeing exceptional service from arrival to departure. Key responsibilities include: Managing a team who offers a premium concierge service to premier guests Being the main point of contact for VIP clients with a presence at the airport Assisting chauffeurs and clients to connect Documenting and relaying both issues and opportunities You thrive when operating as an owner and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience. Your Challenge:
Operational Excellence
Manage the oversight of our Greeter team, operating a daily service spanning various times and multiple flights per day. Ensure our service meets and exceeds partner and client expectations. Conduct quality audits at the airport, respond quickly to any real-time issues, proactively resolve operational issues when possible and implement new processes for continuous improvement.
Representation
Be an ambassador for Blacklane with local supply partners. Regularly meet with our VIP client's representatives to address their concerns as quickly as possible and maintain a strong relationship. Regularly travel to each assigned Airport Station for on-site meetings with supply partners, greeters & representatives from our VIP clients.
Team Management
Assist in the sourcing and hiring of staff to ensure continuity and reliability of service. Own the scheduling and staffing of assigned stations. Hold regular 1:1s (virtual and onsite) with direct reports to drive performance and skill development
Cross-Functional Collaboration
Partner with various internal teams and external partners to address client needs Align cross-functional efforts with Blacklane's overall business objectives Act as the subject matter expert for your stations' operations and recommend ways to optimize local processes and drive global efficiencies.
About You:
Experience & Industry Knowledge
4+ years in customer service or operations, preferably in luxury, hospitality, or premium services. Airline or airport operations experience is a plus.
Leadership & Team Management
Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards.
Communication & Relationship Building
Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.
Adaptability & Problem-Solving
Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.
Flexibility & Travel
Willingness to travel up to 50% and adapt to varying schedules as needed.
You thrive when operating as an
owner
and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to
ensure a premium guest experience
. More Than A Job:
Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more. Here are just a few examples of the ERGs fostering connection: LGBTQIA+ Network
Advocating for inclusivity and championing allyship. Bookclub
Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis. Blacklane Cares Leave
Spend up to eight paid hours annually volunteering for causes meaningful to you. We welcomeand actively supportemployees to create or join the communities that are important to them. Why join us in a Blacklane on the fast lane?
Fair Pay & Shared Success
? We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth. Blacklane Mystery Rides
? As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand. Learning & Development at Blacklane
? We value the person beyond the CV, which is why we are committed to your continuous growthnot just for the company's success, but for your own professional development. Your Health, No Compromise
? with Nilo Health & WHOOP We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. Social responsibility
? We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference. Share your ideas with Blacklane's C-Level
- Our approachable C-Level team values your insights. Once a month, they host a consultation day where you're invited to share your ideas, feedback, and constructive criticismbecause your voice shapes our future. Work-Life Harmony
? Flexible, Hybrid Work at Blacklane. Your work and home lives should exist in harmony. Find what works for you and your team with our flexible working hours and our hybrid model of working from the office and working from home. Curious to see us in action? Let's go!
? Watch us on Amazon Prime ? Listen to our CEO in Startup insider episode #1643 ? Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture
As an Airport Operations Manager at Blacklane, you will lead our commitment to delivering impeccable airport services, ensuring seamless experiences for our VIP airline customers. Your role will encompass building strong relationships with airline representatives, promptly addressing their concerns, and enhancing guest experiences through collaborative efforts. Managing a team of Greeters, you will oversee the smooth execution of pickup services, guaranteeing exceptional service from arrival to departure. Key responsibilities include: Managing a team who offers a premium concierge service to premier guests Being the main point of contact for VIP clients with a presence at the airport Assisting chauffeurs and clients to connect Documenting and relaying both issues and opportunities You thrive when operating as an owner and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience. Your Challenge:
Operational Excellence
Manage the oversight of our Greeter team, operating a daily service spanning various times and multiple flights per day. Ensure our service meets and exceeds partner and client expectations. Conduct quality audits at the airport, respond quickly to any real-time issues, proactively resolve operational issues when possible and implement new processes for continuous improvement.
Representation
Be an ambassador for Blacklane with local supply partners. Regularly meet with our VIP client's representatives to address their concerns as quickly as possible and maintain a strong relationship. Regularly travel to each assigned Airport Station for on-site meetings with supply partners, greeters & representatives from our VIP clients.
Team Management
Assist in the sourcing and hiring of staff to ensure continuity and reliability of service. Own the scheduling and staffing of assigned stations. Hold regular 1:1s (virtual and onsite) with direct reports to drive performance and skill development
Cross-Functional Collaboration
Partner with various internal teams and external partners to address client needs Align cross-functional efforts with Blacklane's overall business objectives Act as the subject matter expert for your stations' operations and recommend ways to optimize local processes and drive global efficiencies.
About You:
Experience & Industry Knowledge
4+ years in customer service or operations, preferably in luxury, hospitality, or premium services. Airline or airport operations experience is a plus.
Leadership & Team Management
Proven ability to lead real-time concierge or hospitality teams while maintaining high service standards.
Communication & Relationship Building
Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.
Adaptability & Problem-Solving
Ability to thrive in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.
Flexibility & Travel
Willingness to travel up to 50% and adapt to varying schedules as needed.
You thrive when operating as an
owner
and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to
ensure a premium guest experience
. More Than A Job:
Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more. Here are just a few examples of the ERGs fostering connection: LGBTQIA+ Network
Advocating for inclusivity and championing allyship. Bookclub
Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis. Blacklane Cares Leave
Spend up to eight paid hours annually volunteering for causes meaningful to you. We welcomeand actively supportemployees to create or join the communities that are important to them. Why join us in a Blacklane on the fast lane?
Fair Pay & Shared Success
? We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth. Blacklane Mystery Rides
? As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand. Learning & Development at Blacklane
? We value the person beyond the CV, which is why we are committed to your continuous growthnot just for the company's success, but for your own professional development. Your Health, No Compromise
? with Nilo Health & WHOOP We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. Social responsibility
? We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference. Share your ideas with Blacklane's C-Level
- Our approachable C-Level team values your insights. Once a month, they host a consultation day where you're invited to share your ideas, feedback, and constructive criticismbecause your voice shapes our future. Work-Life Harmony
? Flexible, Hybrid Work at Blacklane. Your work and home lives should exist in harmony. Find what works for you and your team with our flexible working hours and our hybrid model of working from the office and working from home. Curious to see us in action? Let's go!
? Watch us on Amazon Prime ? Listen to our CEO in Startup insider episode #1643 ? Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture