NYC Staffing
Job Opportunity: Rooms Controller
Responsibilities: - Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods. - Assists Front Desk Agents in satisfying guest requests and resolving guest complaints. - Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands. - Prints occupancy, arrivals departures, and back-up reports on a timely basis. - Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided. - Block relocated guests who will be returning to the hotel. Qualifications: - Excellent communication skills - oral and written. - Excellent guest service skills. - Knowledge of computer programs utilized in property management. - Able to work a flexible schedule, including weekends and holidays. - Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills. - Minimum one year experience as Front Desk Agent at a comparable quality property. Salary: $32 hourly.
Responsibilities: - Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods. - Assists Front Desk Agents in satisfying guest requests and resolving guest complaints. - Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands. - Prints occupancy, arrivals departures, and back-up reports on a timely basis. - Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided. - Block relocated guests who will be returning to the hotel. Qualifications: - Excellent communication skills - oral and written. - Excellent guest service skills. - Knowledge of computer programs utilized in property management. - Able to work a flexible schedule, including weekends and holidays. - Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills. - Minimum one year experience as Front Desk Agent at a comparable quality property. Salary: $32 hourly.