NYC Staffing
Digital Strategy Director - Business Process Product & Pricing Enablement
NYC Staffing, New York, New York, United States, 10001
Digital Strategy Director, Product And Pricing Enablement
The Digital Strategy Director, Product and Pricing Enablement, will lead the transformation of product and pricing practices across the Tax & Accounting Division. This role partners closely with executive leadership, business units, and cross-functional teams to streamline operations, reduce complexity, and drive harmonization across the enterprise. This role is critical to closing revenue gaps, enabling order automation, and improving customer retention. This person will be responsible for documenting current-state practices, identifying inefficiencies, and driving the design and implementation of standardized, scalable processes across product setup, pricing, and systems enablement. The role requires a deep understanding of business operations, strong analytical skills, and the ability to influence at all levels of the organization. Ultimately, this role strengthens our commercial foundationreducing churn, improving CX, and supporting long-term growth. Key Responsibilities: Document Current-State Practices Identify Pain Points Drive Harmonization Across BUs/Segments Customer Data Governance Process Ownership & Optimization Cross-Functional Leadership Performance Tracking & Reporting Qualifications: Required: 12+ years of experience in business process transformation, operations, and/or systems implementation Specific focus in product operations or pricing enablement, strongly preferred Proven success in leading cross-functional initiatives and influencing executive stakeholders Strong analytical and documentation skills with a focus on process optimization Experience with pricing, product management, or customer contract processes Familiarity with CRM and ERP systems Preferred: Experience working in a global, matrixed environment SaaS-based product knowledge Pricing hierarchy experience Experience with CPQ/Billing systems Familiarity with SAP and Salesforce platforms Background in finance, pricing strategy, or digital/product operations Other Knowledge, Skills, Abilities or Certifications: Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives Continuous improvement mentality that drives operational excellence, quality, and transformation Ability to work and interact with C level executives Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions Excellent organizational skills Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization Ability to manage and prioritize multiple initiatives and work within tight deadlines Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management Travel Expectations: Less than 10% - includes international travel Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $189,950 - $268,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
The Digital Strategy Director, Product and Pricing Enablement, will lead the transformation of product and pricing practices across the Tax & Accounting Division. This role partners closely with executive leadership, business units, and cross-functional teams to streamline operations, reduce complexity, and drive harmonization across the enterprise. This role is critical to closing revenue gaps, enabling order automation, and improving customer retention. This person will be responsible for documenting current-state practices, identifying inefficiencies, and driving the design and implementation of standardized, scalable processes across product setup, pricing, and systems enablement. The role requires a deep understanding of business operations, strong analytical skills, and the ability to influence at all levels of the organization. Ultimately, this role strengthens our commercial foundationreducing churn, improving CX, and supporting long-term growth. Key Responsibilities: Document Current-State Practices Identify Pain Points Drive Harmonization Across BUs/Segments Customer Data Governance Process Ownership & Optimization Cross-Functional Leadership Performance Tracking & Reporting Qualifications: Required: 12+ years of experience in business process transformation, operations, and/or systems implementation Specific focus in product operations or pricing enablement, strongly preferred Proven success in leading cross-functional initiatives and influencing executive stakeholders Strong analytical and documentation skills with a focus on process optimization Experience with pricing, product management, or customer contract processes Familiarity with CRM and ERP systems Preferred: Experience working in a global, matrixed environment SaaS-based product knowledge Pricing hierarchy experience Experience with CPQ/Billing systems Familiarity with SAP and Salesforce platforms Background in finance, pricing strategy, or digital/product operations Other Knowledge, Skills, Abilities or Certifications: Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives Continuous improvement mentality that drives operational excellence, quality, and transformation Ability to work and interact with C level executives Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions Excellent organizational skills Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization Ability to manage and prioritize multiple initiatives and work within tight deadlines Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management Travel Expectations: Less than 10% - includes international travel Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $189,950 - $268,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.