Neiman Marcus
Bergdorf Goodman Private Client Relations Manager
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group. Bergdorf Goodman is Manager of Private Client Relations to join our dynamic team. This role is pivotal in supporting our most valued relationships with ultra-high-net-worth (UHNW) clients, working closely with top sales professionals across the store to deepen client engagement, drive loyalty, and deliver extraordinary service. At Bergdorf Goodman, the sales associate is at the center of the client relationship. The Private Client Relations Manager works directly with sales associates to co-create meaningful experiences, strategic touchpoints, and memorable surprise-and-delight moments that exceed client expectations. This individual should possess a high level of social fluency, discretion, and emotional intelligence, with the ability to move comfortably between the selling floor and elevated client-facing events. The ideal candidate thrives in luxury environments and is passionate about creating elevated, bespoke moments that forge lasting relationships between the client, the associate, and the brand. Key Responsibilities:
Client Relationship Strategy & Execution Act as a strategic partner to top-performing sales associates to support and elevate their UHNW client relationships. Identify meaningful touchpoints, gifting opportunities, private events, and experiences that align with individual client interests and preferences. Maintain a curated calendar of cultural, fashion, and lifestyle moments to help associates organically engage their clients throughout the year. Client Acquisition, Retention & Strategic Partnerships Support the three key pillars of the Private Client program: acquisition, retention, and strategic partnerships. Collaborate on initiatives that attract new high-value clients while strengthening loyalty among existing top spenders. Cultivate relationships with luxury lifestyle brands, cultural institutions, and service providers to co-create exclusive experiences for clients. Event Planning & Social Engagement Concept and execute intimate client eventsboth in-store and off-sitethat are designed to delight, inspire, and connect. Serve as an on-site host for client activations, providing a warm, welcoming presence and ensuring an elevated experience for all guests. Partner with internal teams to ensure seamless execution, from invitation to follow-up. Internal Collaboration & Associate Enablement Serve as a trusted resource and collaborator to associates, offering insights, concierge-level support, and creative solutions to enhance client engagement. Champion a culture of white-glove service, celebrating moments of success and coaching best practices for clienteling and relationship building. Support the development and distribution of tools, guides, and communications that enable a consistent, high-touch Private Client experience. Qualifications:
3-5+ years in luxury retail, client services, hospitality, or private client management. Deep understanding of UHNW client expectations and the luxury mindset. Polished, articulate, and socially fluent; able to engage comfortably in high-end settings. Impeccable discretion, tact, and emotional intelligence. Proven ability to plan and execute events and experiential activations with excellence. Ability to think creatively and act strategically in a fast-paced, high-touch environment. Collaborative and proactive, with a solution-oriented approach. Strong organizational skills and attention to detail. Familiarity with CRM tools and luxury clienteling strategies preferred. We offer an inclusive and comprehensive range of benefits to our valued associates, including: Medical, Dental, Vision Benefits; Disability Benefits; Paid Parental Leave, Paid Family Leave, and Adoption Support; Paid Time Off; Retirement Savings Plan (401K) and Life Insurance; Financial Solutions; NMG Associates Core Discount of 30%; Personal and Professional Development Opportunities. For more information, please click "Our Benefits" section on our career site or reference the link here:
https://www.neimanmarcusgroup.com/benefits About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com. Additional Information: Maximum Pay Range $: 85000 Minimum Pay Range $: 75000 Overtime Status: Exempt Posting Date: Jun 27, 2025 Application Deadline: Applications are accepted on an ongoing basis Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group. Bergdorf Goodman is Manager of Private Client Relations to join our dynamic team. This role is pivotal in supporting our most valued relationships with ultra-high-net-worth (UHNW) clients, working closely with top sales professionals across the store to deepen client engagement, drive loyalty, and deliver extraordinary service. At Bergdorf Goodman, the sales associate is at the center of the client relationship. The Private Client Relations Manager works directly with sales associates to co-create meaningful experiences, strategic touchpoints, and memorable surprise-and-delight moments that exceed client expectations. This individual should possess a high level of social fluency, discretion, and emotional intelligence, with the ability to move comfortably between the selling floor and elevated client-facing events. The ideal candidate thrives in luxury environments and is passionate about creating elevated, bespoke moments that forge lasting relationships between the client, the associate, and the brand. Key Responsibilities:
Client Relationship Strategy & Execution Act as a strategic partner to top-performing sales associates to support and elevate their UHNW client relationships. Identify meaningful touchpoints, gifting opportunities, private events, and experiences that align with individual client interests and preferences. Maintain a curated calendar of cultural, fashion, and lifestyle moments to help associates organically engage their clients throughout the year. Client Acquisition, Retention & Strategic Partnerships Support the three key pillars of the Private Client program: acquisition, retention, and strategic partnerships. Collaborate on initiatives that attract new high-value clients while strengthening loyalty among existing top spenders. Cultivate relationships with luxury lifestyle brands, cultural institutions, and service providers to co-create exclusive experiences for clients. Event Planning & Social Engagement Concept and execute intimate client eventsboth in-store and off-sitethat are designed to delight, inspire, and connect. Serve as an on-site host for client activations, providing a warm, welcoming presence and ensuring an elevated experience for all guests. Partner with internal teams to ensure seamless execution, from invitation to follow-up. Internal Collaboration & Associate Enablement Serve as a trusted resource and collaborator to associates, offering insights, concierge-level support, and creative solutions to enhance client engagement. Champion a culture of white-glove service, celebrating moments of success and coaching best practices for clienteling and relationship building. Support the development and distribution of tools, guides, and communications that enable a consistent, high-touch Private Client experience. Qualifications:
3-5+ years in luxury retail, client services, hospitality, or private client management. Deep understanding of UHNW client expectations and the luxury mindset. Polished, articulate, and socially fluent; able to engage comfortably in high-end settings. Impeccable discretion, tact, and emotional intelligence. Proven ability to plan and execute events and experiential activations with excellence. Ability to think creatively and act strategically in a fast-paced, high-touch environment. Collaborative and proactive, with a solution-oriented approach. Strong organizational skills and attention to detail. Familiarity with CRM tools and luxury clienteling strategies preferred. We offer an inclusive and comprehensive range of benefits to our valued associates, including: Medical, Dental, Vision Benefits; Disability Benefits; Paid Parental Leave, Paid Family Leave, and Adoption Support; Paid Time Off; Retirement Savings Plan (401K) and Life Insurance; Financial Solutions; NMG Associates Core Discount of 30%; Personal and Professional Development Opportunities. For more information, please click "Our Benefits" section on our career site or reference the link here:
https://www.neimanmarcusgroup.com/benefits About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com. Additional Information: Maximum Pay Range $: 85000 Minimum Pay Range $: 75000 Overtime Status: Exempt Posting Date: Jun 27, 2025 Application Deadline: Applications are accepted on an ongoing basis Announcement: Saks Global now includes Bergdorf Goodman, Neiman Marcus, Saks Fifth Avenue & Saks OFF 5TH.