Genmab
Director, Platform Owner & Architect Commercialization Solutions
Genmab, Princeton, New Jersey, United States, 08540
Director, Platform Owner & Architect
Commercialization Solutions
Genmab is on the lookout for a visionary Director, Platform Owner & Architect
Commercialization Solutions to ignite our next-gen customer-engagement landscape. Nestled within the Data, Digital & AI (DD&AI) organization, you'll serve as the strategic and hands-on guardian of our CRM and allied commercialization platforms that power both field teams and home-office specialists in delivering remarkable experiences to healthcare professionals and patients. Leveraging 1215 years of deep CRM architecture expertiseideally spanning Salesforce and Veeva in life-sciences environmentsyou'll craft and execute a bold roadmap that unleashes data-driven insights, streamlines field operations, and knits our platforms seamlessly into downstream systems and enterprise data ecosystems. This role sits at the intersection of technology, business, and patient impact. We welcome applicants from every background and lived experience; your unique perspective is the catalyst for therapiesand careersthat defy the ordinary. The role will report to the VP, Enterprise Digital Solutions. Responsibilities Vision & Strategy Define and evangelize
the long-term platform vision for Salesforce Health Cloud, Veeva CRM, and adjacent technologies and integration patterns. Translate Genmab's "KYSO" ambition into clear architectural principles, standards, and a multi-year delivery roadmap that balances innovation, scalability, and compliance. Technical Leadership Lead, mentor, and grow an inclusive "hub" team of architects, admins, and developers while orchestrating a global network of partner resources. Serve as chief decision-maker on solution design, integration patterns, DevSecOps, and data model governance. Champion API-first, low-code / pro-code coexistence, and automated quality-engineering practices (SFDX, GitLab CI/CD, Tricentis, Copado). Field Medical & Commercial Excellence Partner with business spoke teams to ensure solid alignment and fruition of business needs through solid platform operations and robust feature development, with an eye on seamless user experience. Design intelligent workflows by integration disparate systems towards a more cohesive end-user experience. Integration & Data Fluency Oversee bi-directional integrations with ERP, data lakes, pharmacovigilance, learning, and incentives systems; ensure a single source of truth for customer and product data (MDM/Reltio, Snowflake, AWS Redshift). Drive interoperability with Veeva Vaults, and third-party platforms. Compliance, Risk & Security Embed privacy-by-design and audit-ready controls into every release; own validation documentation and change-control processes. Anticipate and mitigate risks across infrastructure, integrations, data quality, and user adoption. Stakeholder Engagement & Change Enablement Act as the connective tissue between business spoke leaders/admins, and technology teams within the Data, Digital and AI organization. Craft compelling narratives and demos that inspire diverse, cross-functional teams to embrace the art of the possible. Continuous Improvement & Innovation Identify and pilot emerging Salesforce capabilities (Einstein, Data Cloud, Hyperforce) and partner apps that deliver measurable value to patients, providers, and Genmab teams. Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation via a hub and spoke model. Requirements Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related technical field; a Master's degree is preferred. Minimum of 8 years of experience as an Application Manager, System Administration and/or Business Analyst at a life science or biotech organization, within the commercial organization. Minimum of 5 years of experience in a customer-facing environment working with global stakeholders and team members. Prior knowledge of the pharmaceutical commercial domain in the European market is desirable. Oncology launch experience is preferred. Minimum of 5 years of experience with Veeva, Salesforce, or similar CRM is a must. Strong knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management. Familiarity with GxP compliance and European Data Privacy regulations, including GDPR, is a plus. Experience with structured Software Development Lifecycle (SDLC) methodologies. Ability to elicit complex business requirements from both small and large audiences, including business and IT professionals. Proficiency with Office tools, mobile apps, and other IT capabilities expected in a senior IT role. Excellent interpersonal, teamwork, facilitation, and negotiation skills. Strong leadership and influencing abilities. Excellent investigative and technical skills. Strong oral and written communication skills in German. Proficiency in English, as it is the global language for Genmab. Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field 1215 years of hands-on CRM architecture and delivery experience in life-sciences (pharma, biotech, or consulting) Proven leadership of multi-cloud Salesforce implementations (Health Cloud, Sales/Service Cloud, Experience Cloud) Advanced Veeva CRM configuration expertise, including Events Management, Medical Insights, and Align Salesforce Application or System Architect certification Veeva CRM Advanced Admin or equivalent Veeva certifications preferred API-first integration design skills with middleware (e.g.
Informatica, Mulesoft) and data platforms (Snowflake, AWS, Reltio MDM) Command of DevSecOps and CI/CD pipelines using SFDX, GitLab, and automated testing frameworks (Copado, Tricentis) Deep understanding of Medical Affairs and Commercial workflows (MSL call planning, KOL engagement, compliant scientific exchange) and global regulatory frameworks (21 CFR Part 11, GDPR, Sunshine/Open Payments) Demonstrated success building diverse, high-performing teams, driving platform governance, and delivering measurable improvements in field productivity, data quality, and customer insight For US based candidates, the proposed salary band for this position is as follows: $177,600.00$266,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses. Regular full-time U.S. employees are eligible to enroll in Genmab benefits. Our benefits package is crafted to help employees feel supported and cared for in all aspects of life
physical, financial, social, and emotional. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 2
Commercialization Solutions
Genmab is on the lookout for a visionary Director, Platform Owner & Architect
Commercialization Solutions to ignite our next-gen customer-engagement landscape. Nestled within the Data, Digital & AI (DD&AI) organization, you'll serve as the strategic and hands-on guardian of our CRM and allied commercialization platforms that power both field teams and home-office specialists in delivering remarkable experiences to healthcare professionals and patients. Leveraging 1215 years of deep CRM architecture expertiseideally spanning Salesforce and Veeva in life-sciences environmentsyou'll craft and execute a bold roadmap that unleashes data-driven insights, streamlines field operations, and knits our platforms seamlessly into downstream systems and enterprise data ecosystems. This role sits at the intersection of technology, business, and patient impact. We welcome applicants from every background and lived experience; your unique perspective is the catalyst for therapiesand careersthat defy the ordinary. The role will report to the VP, Enterprise Digital Solutions. Responsibilities Vision & Strategy Define and evangelize
the long-term platform vision for Salesforce Health Cloud, Veeva CRM, and adjacent technologies and integration patterns. Translate Genmab's "KYSO" ambition into clear architectural principles, standards, and a multi-year delivery roadmap that balances innovation, scalability, and compliance. Technical Leadership Lead, mentor, and grow an inclusive "hub" team of architects, admins, and developers while orchestrating a global network of partner resources. Serve as chief decision-maker on solution design, integration patterns, DevSecOps, and data model governance. Champion API-first, low-code / pro-code coexistence, and automated quality-engineering practices (SFDX, GitLab CI/CD, Tricentis, Copado). Field Medical & Commercial Excellence Partner with business spoke teams to ensure solid alignment and fruition of business needs through solid platform operations and robust feature development, with an eye on seamless user experience. Design intelligent workflows by integration disparate systems towards a more cohesive end-user experience. Integration & Data Fluency Oversee bi-directional integrations with ERP, data lakes, pharmacovigilance, learning, and incentives systems; ensure a single source of truth for customer and product data (MDM/Reltio, Snowflake, AWS Redshift). Drive interoperability with Veeva Vaults, and third-party platforms. Compliance, Risk & Security Embed privacy-by-design and audit-ready controls into every release; own validation documentation and change-control processes. Anticipate and mitigate risks across infrastructure, integrations, data quality, and user adoption. Stakeholder Engagement & Change Enablement Act as the connective tissue between business spoke leaders/admins, and technology teams within the Data, Digital and AI organization. Craft compelling narratives and demos that inspire diverse, cross-functional teams to embrace the art of the possible. Continuous Improvement & Innovation Identify and pilot emerging Salesforce capabilities (Einstein, Data Cloud, Hyperforce) and partner apps that deliver measurable value to patients, providers, and Genmab teams. Track and optimize platform economics; champion citizen-development and community-of-practice initiatives to democratize innovation via a hub and spoke model. Requirements Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related technical field; a Master's degree is preferred. Minimum of 8 years of experience as an Application Manager, System Administration and/or Business Analyst at a life science or biotech organization, within the commercial organization. Minimum of 5 years of experience in a customer-facing environment working with global stakeholders and team members. Prior knowledge of the pharmaceutical commercial domain in the European market is desirable. Oncology launch experience is preferred. Minimum of 5 years of experience with Veeva, Salesforce, or similar CRM is a must. Strong knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting, and risk management. Familiarity with GxP compliance and European Data Privacy regulations, including GDPR, is a plus. Experience with structured Software Development Lifecycle (SDLC) methodologies. Ability to elicit complex business requirements from both small and large audiences, including business and IT professionals. Proficiency with Office tools, mobile apps, and other IT capabilities expected in a senior IT role. Excellent interpersonal, teamwork, facilitation, and negotiation skills. Strong leadership and influencing abilities. Excellent investigative and technical skills. Strong oral and written communication skills in German. Proficiency in English, as it is the global language for Genmab. Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field 1215 years of hands-on CRM architecture and delivery experience in life-sciences (pharma, biotech, or consulting) Proven leadership of multi-cloud Salesforce implementations (Health Cloud, Sales/Service Cloud, Experience Cloud) Advanced Veeva CRM configuration expertise, including Events Management, Medical Insights, and Align Salesforce Application or System Architect certification Veeva CRM Advanced Admin or equivalent Veeva certifications preferred API-first integration design skills with middleware (e.g.
Informatica, Mulesoft) and data platforms (Snowflake, AWS, Reltio MDM) Command of DevSecOps and CI/CD pipelines using SFDX, GitLab, and automated testing frameworks (Copado, Tricentis) Deep understanding of Medical Affairs and Commercial workflows (MSL call planning, KOL engagement, compliant scientific exchange) and global regulatory frameworks (21 CFR Part 11, GDPR, Sunshine/Open Payments) Demonstrated success building diverse, high-performing teams, driving platform governance, and delivering measurable improvements in field productivity, data quality, and customer insight For US based candidates, the proposed salary band for this position is as follows: $177,600.00$266,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses. Regular full-time U.S. employees are eligible to enroll in Genmab benefits. Our benefits package is crafted to help employees feel supported and cared for in all aspects of life
physical, financial, social, and emotional. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 2