Clearance Jobs
Help Desk Tier 2 - Mid (Sys Admin)
Clearance Jobs, Saint Louis, Missouri, United States, 63101
Tier 2 Help Desk System Administrator
The Tier 2 Help Desk System Administrator is expected to be able to: Use automated information systems to analyze routine situations. Review incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolve problems or contacts more senior technical support as necessary. Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conduct technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintain network diagrams and circuit records. Instruct users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. Required qualifications: Active Top-Secret Clearance with a CI Poly HS 8-10 years IT experience; BS, 2-4 years IT experience; MS, 0-2 years IT experience Overview: We are seeking a Tier 2 Help Desk System Administrator to join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III). The Tier 2 Help Desk System Administrator provides Tier 1 and 2 technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Work environment and physical demands: Location: St. Louis Missouri Type of environment: Varies Noise level: Low Work schedule: "Normal work hours" constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of travel: 20% Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work authorization/security clearance: Citizenship: U.S. Citizenship Clearance requirement: TS/SCI, CI Poly Other information: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Equal employment opportunity: To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
The Tier 2 Help Desk System Administrator is expected to be able to: Use automated information systems to analyze routine situations. Review incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolve problems or contacts more senior technical support as necessary. Support users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conduct technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintain network diagrams and circuit records. Instruct users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interact with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. Required qualifications: Active Top-Secret Clearance with a CI Poly HS 8-10 years IT experience; BS, 2-4 years IT experience; MS, 0-2 years IT experience Overview: We are seeking a Tier 2 Help Desk System Administrator to join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III). The Tier 2 Help Desk System Administrator provides Tier 1 and 2 technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Work environment and physical demands: Location: St. Louis Missouri Type of environment: Varies Noise level: Low Work schedule: "Normal work hours" constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of travel: 20% Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work authorization/security clearance: Citizenship: U.S. Citizenship Clearance requirement: TS/SCI, CI Poly Other information: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Equal employment opportunity: To provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.