ABB
Americas Instrumentation Technical Support and Training Manager
ABB, Houston, Texas, United States, 77001
ABB Instrumentation Service Manager
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. Your Role And Responsibilities
In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your expertise by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy. The work model for the role is: Remote or Hybrid, but the preferred geographic locations are Houston, TX or Bartlesville, OK near one of our offices. This role is contributing to the Instrumentation business of Process Automation Measurement Analytics in the Americas. Main stakeholders are the Director of Instrumentation Services Americas, the Director of Instrumentation Sales Americas, and the Global Leadership team of ABB's Instrumentation Business. You will be mainly accountable for: Collaborate with Sales and Services in overseeing estimations, bids, and proposals to align with ABB standards Ensure urgency and care in customer interactions Lead technical support and customer support teams. Drive a culture of continuous improvement for service excellence Qualifications For The Role
The following are required for this role: Associate's or Bachelor's Degree Required with 8+ Years of Experience Proven experience leading technical support and/or training teams in a fast-paced, customer-centric environment. A track record of driving transformational change and building high-performing, inclusive teams. Strong strategic thinking with a hands-on, empathetic leadership style. Excellent communication and stakeholder management skills. Passion for customer success, continuous learning, and team development. Candidates must already have a work authorization that would permit them to work for ABB in the US. The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, and the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. Your Role And Responsibilities
In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your expertise by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy. The work model for the role is: Remote or Hybrid, but the preferred geographic locations are Houston, TX or Bartlesville, OK near one of our offices. This role is contributing to the Instrumentation business of Process Automation Measurement Analytics in the Americas. Main stakeholders are the Director of Instrumentation Services Americas, the Director of Instrumentation Sales Americas, and the Global Leadership team of ABB's Instrumentation Business. You will be mainly accountable for: Collaborate with Sales and Services in overseeing estimations, bids, and proposals to align with ABB standards Ensure urgency and care in customer interactions Lead technical support and customer support teams. Drive a culture of continuous improvement for service excellence Qualifications For The Role
The following are required for this role: Associate's or Bachelor's Degree Required with 8+ Years of Experience Proven experience leading technical support and/or training teams in a fast-paced, customer-centric environment. A track record of driving transformational change and building high-performing, inclusive teams. Strong strategic thinking with a hands-on, empathetic leadership style. Excellent communication and stakeholder management skills. Passion for customer success, continuous learning, and team development. Candidates must already have a work authorization that would permit them to work for ABB in the US. The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, and the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.