Polk County Sheriff's Office
Position Concept
The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. Employee Benefits
Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Essential Functions
Operate computer Operate telephone system and TDD Initiate a public safety field response, provide information, make referrals or take messages Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies Maintain professional training Process the call for service or assistance in accordance with established procedures Complete required forms, documents, computer fields, etc. accurately and quickly Education, Professional Certification or License
High School or GED FCIC/NCIC certification within one year of employment Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment) Successfully complete CPR, and TDD training within six months of employment Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802) Successful completion of positional exams Complete the DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months Professional Experience
Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors Environmental Conditions
Works under very stressful conditions Works rotating shifts Knowledge of
TDD telephone system NAED Accreditation Standard Resources Other Agencies Radio codes, signals, identifications Civil Process Criminal Justice system PCSO policy and procedures Geographical area Telephone system Radio codes, signals, and identifiers Ability to
Speak clearly and comprehend Concentrate under stress Coordinate a number of activities at the same time under intense stress Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage Maintain confidentiality Testify in court and represent PCSO with a positive, professional image Read and write English Communicate effectively orally and in writing with a wide variety of people under stressful conditions React quickly, calmly and with good judgment during emergency and non-emergency situations Operate specialized equipment Skills
Analytical Computer Keyboarding Basic English Grammar Ability to speak in an unencumbered manner Telephone Interpersonal Organizational Record keeping Multitask Physical Requirements
Sit for extended periods See at normal range or with accommodations Hear at normal level or with accommodations Speak English understandably Manual dexterity Ambulate independently Recognize colors Reach/Bend/Squat Mental alertness Look at computer monitor for extended periods Type on computer keyboard for extended periods Other
FCIC/NCIC: Florida Crime Information Center/National Crime Information Center FDLE: Florida Department of Law Enforcement APCO: Association of Public Safety Communication Officials, Intl. TDD: Telecommunication Device for the Deaf NAED: National Association of Emergency Dispatchers DOH: Department of Health Equal Employment Opportunity Employer M/F/D/V Min USD $48,991.90/Yr. Max USD $64,512.86/Yr.
The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer. The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. Employee Benefits
Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Essential Functions
Operate computer Operate telephone system and TDD Initiate a public safety field response, provide information, make referrals or take messages Provide emergency medical/fire/law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies Maintain professional training Process the call for service or assistance in accordance with established procedures Complete required forms, documents, computer fields, etc. accurately and quickly Education, Professional Certification or License
High School or GED FCIC/NCIC certification within one year of employment Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment) Successfully complete CPR, and TDD training within six months of employment Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802) Successful completion of positional exams Complete the DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months Professional Experience
Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors Environmental Conditions
Works under very stressful conditions Works rotating shifts Knowledge of
TDD telephone system NAED Accreditation Standard Resources Other Agencies Radio codes, signals, identifications Civil Process Criminal Justice system PCSO policy and procedures Geographical area Telephone system Radio codes, signals, and identifiers Ability to
Speak clearly and comprehend Concentrate under stress Coordinate a number of activities at the same time under intense stress Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage Maintain confidentiality Testify in court and represent PCSO with a positive, professional image Read and write English Communicate effectively orally and in writing with a wide variety of people under stressful conditions React quickly, calmly and with good judgment during emergency and non-emergency situations Operate specialized equipment Skills
Analytical Computer Keyboarding Basic English Grammar Ability to speak in an unencumbered manner Telephone Interpersonal Organizational Record keeping Multitask Physical Requirements
Sit for extended periods See at normal range or with accommodations Hear at normal level or with accommodations Speak English understandably Manual dexterity Ambulate independently Recognize colors Reach/Bend/Squat Mental alertness Look at computer monitor for extended periods Type on computer keyboard for extended periods Other
FCIC/NCIC: Florida Crime Information Center/National Crime Information Center FDLE: Florida Department of Law Enforcement APCO: Association of Public Safety Communication Officials, Intl. TDD: Telecommunication Device for the Deaf NAED: National Association of Emergency Dispatchers DOH: Department of Health Equal Employment Opportunity Employer M/F/D/V Min USD $48,991.90/Yr. Max USD $64,512.86/Yr.