Bay Area Community Health
Harm Reduction Manager
Overall Summary: The Harm Reduction Manager oversees and coordinates services aimed at reducing the negative impacts of substance use and high-risk behaviors, focusing on injecting drug users. This role involves designing, implementing, and evaluating programs to connect individuals with health and social care resources in Alameda and Santa Clara Counties. The manager works with the Development Department to secure funding, ensures compliance with regulations, and oversees documentation and reporting. They lead the hiring, training, and supervision of staff, fostering a respectful, team-oriented environment. Additionally, the manager collaborates with various departments and community organizations to promote harm reduction education and services, ensuring efficient operations and high-quality patient care while advancing the organization's mission to promote health equity and reduce harm in the community. Essential Responsibilities: Develop and implement harm reduction and HIV prevention programs for youth, men who have sex with men, injection drug users, transgender women, and other populations. Design and deliver syringe exchange services, harm reduction education (e.g., safer drug use, overdose prevention, vein care), and mobile needle exchange services. Manage site operations for HCV clinics, including coordinating with clinical staff to address patient flow, urgent needs, and clinic preparation for audits. Evaluate program quality, contribute to continuous improvement, and ensure compliance with State and County regulations. Collect and report program data to meet internal and external stakeholder requirements. Lead hiring, training, and supervision of program staff, ensuring regular supervision and annual appraisals. Manage staff schedules to ensure adequate coverage for satellite sites, workshops, and community events. Provide professional support and mentorship to staff, fostering a respectful and professional work environment. Monitor staff safety and compliance with policies, addressing training and corrective needs. Represent the organization at meetings, workshops, and public events to promote harm reduction education and services. Collaborate with community organizations, healthcare professionals, and public officials to build partnerships and address community needs. Participate in community needs assessments, resource planning, and program advocacy. Coordinate with Outreach and Development teams to raise awareness and secure support for programs. Monitor program contracts and budgets to ensure alignment with organizational and funding requirements. Prepare for and coordinate site audits, serving as a point person for compliance activities. Ensure timely and accurate documentation, data collection, and reporting for all programs. Develop operational procedures to enhance productivity, quality of care, and employee engagement. Work closely with clinic directors and behavioral health leadership to maintain smooth operations and high-quality patient care. Maintain flexibility to work evenings, weekends, and occasional overnight shifts as required. Participate in grant writing and fundraising efforts to expand and sustain harm reduction programs. Promote effective teamwork and customer service techniques among staff. Model a professional environment that supports the dignity, privacy, and confidentiality of patients, families, and staff. Secondary Responsibility: Attend workshops, trainings, and meetings as needed, and as requested. Provide presentations and trainings to staff or stakeholders. Perform other duties as assigned by supervisor. Qualifications: Required Education, Experience, Training: Master's degree in Social Work or related field preferred Certified Alcohol and Drug Counselor preferred 2+ years of Management experience. A minimum of 3 years of work related experience with active substance users, HIV or high risk populations, homeless individuals, and other vulnerable groups. Proficient in Microsoft Office products including Outlook, Power point, Excel, Word or equivalent software products. Grant management experience. Bilingual/bi-cultural a plus. Certifications/Licenses: CADC/LADC preferred Work Conditions: Travel locally to visit other sites, may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality. Physical Demands: Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds. Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing. Traveling to work sites, including some exposure to outside elements. Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment. Supervises: Harm Reduction Program Supervisor Substance Use Disorder (SUD) Program Supervisor Community Health Workers
Overall Summary: The Harm Reduction Manager oversees and coordinates services aimed at reducing the negative impacts of substance use and high-risk behaviors, focusing on injecting drug users. This role involves designing, implementing, and evaluating programs to connect individuals with health and social care resources in Alameda and Santa Clara Counties. The manager works with the Development Department to secure funding, ensures compliance with regulations, and oversees documentation and reporting. They lead the hiring, training, and supervision of staff, fostering a respectful, team-oriented environment. Additionally, the manager collaborates with various departments and community organizations to promote harm reduction education and services, ensuring efficient operations and high-quality patient care while advancing the organization's mission to promote health equity and reduce harm in the community. Essential Responsibilities: Develop and implement harm reduction and HIV prevention programs for youth, men who have sex with men, injection drug users, transgender women, and other populations. Design and deliver syringe exchange services, harm reduction education (e.g., safer drug use, overdose prevention, vein care), and mobile needle exchange services. Manage site operations for HCV clinics, including coordinating with clinical staff to address patient flow, urgent needs, and clinic preparation for audits. Evaluate program quality, contribute to continuous improvement, and ensure compliance with State and County regulations. Collect and report program data to meet internal and external stakeholder requirements. Lead hiring, training, and supervision of program staff, ensuring regular supervision and annual appraisals. Manage staff schedules to ensure adequate coverage for satellite sites, workshops, and community events. Provide professional support and mentorship to staff, fostering a respectful and professional work environment. Monitor staff safety and compliance with policies, addressing training and corrective needs. Represent the organization at meetings, workshops, and public events to promote harm reduction education and services. Collaborate with community organizations, healthcare professionals, and public officials to build partnerships and address community needs. Participate in community needs assessments, resource planning, and program advocacy. Coordinate with Outreach and Development teams to raise awareness and secure support for programs. Monitor program contracts and budgets to ensure alignment with organizational and funding requirements. Prepare for and coordinate site audits, serving as a point person for compliance activities. Ensure timely and accurate documentation, data collection, and reporting for all programs. Develop operational procedures to enhance productivity, quality of care, and employee engagement. Work closely with clinic directors and behavioral health leadership to maintain smooth operations and high-quality patient care. Maintain flexibility to work evenings, weekends, and occasional overnight shifts as required. Participate in grant writing and fundraising efforts to expand and sustain harm reduction programs. Promote effective teamwork and customer service techniques among staff. Model a professional environment that supports the dignity, privacy, and confidentiality of patients, families, and staff. Secondary Responsibility: Attend workshops, trainings, and meetings as needed, and as requested. Provide presentations and trainings to staff or stakeholders. Perform other duties as assigned by supervisor. Qualifications: Required Education, Experience, Training: Master's degree in Social Work or related field preferred Certified Alcohol and Drug Counselor preferred 2+ years of Management experience. A minimum of 3 years of work related experience with active substance users, HIV or high risk populations, homeless individuals, and other vulnerable groups. Proficient in Microsoft Office products including Outlook, Power point, Excel, Word or equivalent software products. Grant management experience. Bilingual/bi-cultural a plus. Certifications/Licenses: CADC/LADC preferred Work Conditions: Travel locally to visit other sites, may require a day or overnight trip to attend events; workload may be demanding at times; require professionalism and confidentiality. Physical Demands: Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds. Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing. Traveling to work sites, including some exposure to outside elements. Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment. Supervises: Harm Reduction Program Supervisor Substance Use Disorder (SUD) Program Supervisor Community Health Workers