PetAg
Sales Support Representative
At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Summary
The Sales Support Representative is a vital member of the PetAg sales team, providing high-level administrative, operational, and coordination support across a variety of functions. This is a developmental role designed for individuals seeking to build a career in sales, business operations, or cross-functional roles within the organization. The ideal candidate is organized, detail-oriented, proactive, and comfortable working in a fast-paced environment with multiple internal and external stakeholders. Responsibilities:
Act as a liaison across Sales, IT, Accounting, and Marketing to support sales operations and customer setup. Manage weekly POS reporting (Coop Digity/AgData), EDI sales data, and assist with forecasting, budgeting, and rebate tracking. Coordinate trade shows, open houses, grooming shows, and National Sales Meetings (NSM), including logistics and expense tracking. Maintain customer-specific programs, terms, signed agreements, and support CRM or reporting projects. Prepare and distribute presentations, sales forms, pricing updates, and other sales documentation. Support onboarding for new customers and sales team members. Provide general support to the sales team, including invoice routing, backup coverage, and lead follow-up. Identify and recommend process improvements within sales operations. Assist the Customer Service team during periods of downtime by responding to customer inquiries, resolving issues, processing returns, and relaying customer feedback to internal teams. Qualifications and Requirements:
Education:
High school diploma required; associates or bachelors degree preferred. Experience:
2+ years in sales support, customer service, marketing, or event coordination. Travel:
Up to 10% Skills:
Proficiency in Excel, PowerPoint, Outlook; Smartsheet a plus. Strong attention to detail, organization, and follow-through. Effective communicator and team collaborator. Comfortable managing multiple priorities in a fast-paced setting. Interest in the pet or consumer products industry a plus.
The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs. The estimated pay range for this role is $50,871 Min to $76,307 Max per year. Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role. PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents' oral health. Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. * The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It's an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities. Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelors level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information.
At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Summary
The Sales Support Representative is a vital member of the PetAg sales team, providing high-level administrative, operational, and coordination support across a variety of functions. This is a developmental role designed for individuals seeking to build a career in sales, business operations, or cross-functional roles within the organization. The ideal candidate is organized, detail-oriented, proactive, and comfortable working in a fast-paced environment with multiple internal and external stakeholders. Responsibilities:
Act as a liaison across Sales, IT, Accounting, and Marketing to support sales operations and customer setup. Manage weekly POS reporting (Coop Digity/AgData), EDI sales data, and assist with forecasting, budgeting, and rebate tracking. Coordinate trade shows, open houses, grooming shows, and National Sales Meetings (NSM), including logistics and expense tracking. Maintain customer-specific programs, terms, signed agreements, and support CRM or reporting projects. Prepare and distribute presentations, sales forms, pricing updates, and other sales documentation. Support onboarding for new customers and sales team members. Provide general support to the sales team, including invoice routing, backup coverage, and lead follow-up. Identify and recommend process improvements within sales operations. Assist the Customer Service team during periods of downtime by responding to customer inquiries, resolving issues, processing returns, and relaying customer feedback to internal teams. Qualifications and Requirements:
Education:
High school diploma required; associates or bachelors degree preferred. Experience:
2+ years in sales support, customer service, marketing, or event coordination. Travel:
Up to 10% Skills:
Proficiency in Excel, PowerPoint, Outlook; Smartsheet a plus. Strong attention to detail, organization, and follow-through. Effective communicator and team collaborator. Comfortable managing multiple priorities in a fast-paced setting. Interest in the pet or consumer products industry a plus.
The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs. The estimated pay range for this role is $50,871 Min to $76,307 Max per year. Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role. PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents' oral health. Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. * The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It's an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities. Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelors level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our CCPA disclosure for more information.