General Dynamics Information Technology
NCC Data Console Operator
General Dynamics Information Technology, Durham, North Carolina, United States, 27701
Job Title
Monitor and support the daily operations of data center systems, including servers, networks, and facility infrastructure. Perform routine system checks, escalate hardware or software alerts, and ensure uptime and availability. Maintain accurate logs, assist with incident response, and follow standard operating procedures to support 24/7 data center operations. Job Description: Daily duties include: Provide support and assistance in monitoring computer operations platforms for the EPA National Computer Center. Assist users/groups such as Storage Management, High Performance Computing (HPC), Unix, Windows and VM Ware with incident reporting and troubleshooting. Maintain and update Standard Operating Procedures (SOP) Provide support for the EPA call center afterhours and make tickets for users as needed. Monitor any incoming alerts for NSOC devices. Write up tickets and notify the on-call personnel. Escort vendors and technicians when needed for repairs. Do basic troubleshooting for groups. Operators will restart servers, check for power, and plug or unplug cords upon request. Monitor and test the EPA VPN for end users and alert groups as needed for support. Maintain the NCC degausser and run monthly tests to make sure it is working as intended. Document events as they happen throughout the different shifts Check in and out visitors to the computer room with the paper sign in log. Update the visitor logs (escorted and unescorted) online each day from the paper log. At the end of each month, print all online visitor logs and add them to that month's paper visitor logs. Then send email to EPA for them to sign off on the logs. Order supplies for DPSS and Operations as needed. Accept and process deliveries that come into the computer room from EPA warehouse Send out agency wide alerts when requested for system issues and outages. Required Qualifications: High School diploma/GED and 1+ years of experience or equivalent years of experience. Must be able to work weekend shift every third weekend. Weekend shift hours include 2 shifts: one Saturday shift & one Sunday shift with working hours (12 noon
Midnight) or (Midnight
12 noon) each day. Intermediate experience working with Microsoft products, Word, Excel, PowerPoint, etc. Ability to obtain a Full FBI background investigation clearance Able to work in a team or solo environment Experience with Microsoft 365 focusing on Word and Excel Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA NC Durham Additional Work Locations: None Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Join our Talent Community to stay up to date on our career opportunities and events.
Monitor and support the daily operations of data center systems, including servers, networks, and facility infrastructure. Perform routine system checks, escalate hardware or software alerts, and ensure uptime and availability. Maintain accurate logs, assist with incident response, and follow standard operating procedures to support 24/7 data center operations. Job Description: Daily duties include: Provide support and assistance in monitoring computer operations platforms for the EPA National Computer Center. Assist users/groups such as Storage Management, High Performance Computing (HPC), Unix, Windows and VM Ware with incident reporting and troubleshooting. Maintain and update Standard Operating Procedures (SOP) Provide support for the EPA call center afterhours and make tickets for users as needed. Monitor any incoming alerts for NSOC devices. Write up tickets and notify the on-call personnel. Escort vendors and technicians when needed for repairs. Do basic troubleshooting for groups. Operators will restart servers, check for power, and plug or unplug cords upon request. Monitor and test the EPA VPN for end users and alert groups as needed for support. Maintain the NCC degausser and run monthly tests to make sure it is working as intended. Document events as they happen throughout the different shifts Check in and out visitors to the computer room with the paper sign in log. Update the visitor logs (escorted and unescorted) online each day from the paper log. At the end of each month, print all online visitor logs and add them to that month's paper visitor logs. Then send email to EPA for them to sign off on the logs. Order supplies for DPSS and Operations as needed. Accept and process deliveries that come into the computer room from EPA warehouse Send out agency wide alerts when requested for system issues and outages. Required Qualifications: High School diploma/GED and 1+ years of experience or equivalent years of experience. Must be able to work weekend shift every third weekend. Weekend shift hours include 2 shifts: one Saturday shift & one Sunday shift with working hours (12 noon
Midnight) or (Midnight
12 noon) each day. Intermediate experience working with Microsoft products, Word, Excel, PowerPoint, etc. Ability to obtain a Full FBI background investigation clearance Able to work in a team or solo environment Experience with Microsoft 365 focusing on Word and Excel Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA NC Durham Additional Work Locations: None Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Join our Talent Community to stay up to date on our career opportunities and events.