Veterans Staffing
Desktop Support Technician - Permanent Placement
Veterans Staffing, Scottsdale, Arizona, United States, 85251
Desktop Support Technician
This role is permanent and onsite in Scottsdale. Candidates must have a basic understanding of scripting or automation and experience with the skills listed below. The role involves supporting a variety of IT issues including desktops, laptops, network, telecom, and server problems. The position is part of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment. Responsibilities
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of the client's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities. Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Follow up with customers to ensure their technology needs are being met and issues are resolved. Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance. Provide desktop/laptop break/fix/maintenance support. Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms). Document incidents, problems and requests in the company ticketing system (ServiceNow). Ensures detailed work notes are documented with every ServiceNow ticket. Escalate critical incidents to Management as needed. Perform regular stock room audits to assist the IT Asset Management team. Day-to-day-operational activities associated with shipping and receiving of IT hardware. Work independently while simultaneously being a collaborative team member striving for team success. Follow standard operating procedures around process and documentation. Keeps current with market trends and demands. Performs other functionally related duties as assigned. May be required to work overtime as assigned. Qualifications
Associates degree: proven industry experience will be acceptable in lieu of degree. 2-3 years of experience in IT Desktop Support with a focus on end user facing services. A+ Certification highly desirable. Experience with Windows 10. Knowledgeable in Microsoft Office Applications. Working knowledge with Help Desk ticketing systems such as ServiceNow. Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber. Troubleshoot and installation of Laptops/PC, printers, and copiers. Experience working with Active Directory. Basic Networking (TCP/IP). Cisco Phones and Soft Phones. Microsoft MCP (Microsoft Certifications). The pay range for this position is $58240.00 - $66560.00/yr. The company has great benefits and an average of 20 holidays per year. This is a fully onsite position in Scottsdale, AZ. The position is anticipated to close on Aug 14, 2025. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role is permanent and onsite in Scottsdale. Candidates must have a basic understanding of scripting or automation and experience with the skills listed below. The role involves supporting a variety of IT issues including desktops, laptops, network, telecom, and server problems. The position is part of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment. Responsibilities
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of the client's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities. Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Follow up with customers to ensure their technology needs are being met and issues are resolved. Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance. Provide desktop/laptop break/fix/maintenance support. Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms). Document incidents, problems and requests in the company ticketing system (ServiceNow). Ensures detailed work notes are documented with every ServiceNow ticket. Escalate critical incidents to Management as needed. Perform regular stock room audits to assist the IT Asset Management team. Day-to-day-operational activities associated with shipping and receiving of IT hardware. Work independently while simultaneously being a collaborative team member striving for team success. Follow standard operating procedures around process and documentation. Keeps current with market trends and demands. Performs other functionally related duties as assigned. May be required to work overtime as assigned. Qualifications
Associates degree: proven industry experience will be acceptable in lieu of degree. 2-3 years of experience in IT Desktop Support with a focus on end user facing services. A+ Certification highly desirable. Experience with Windows 10. Knowledgeable in Microsoft Office Applications. Working knowledge with Help Desk ticketing systems such as ServiceNow. Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber. Troubleshoot and installation of Laptops/PC, printers, and copiers. Experience working with Active Directory. Basic Networking (TCP/IP). Cisco Phones and Soft Phones. Microsoft MCP (Microsoft Certifications). The pay range for this position is $58240.00 - $66560.00/yr. The company has great benefits and an average of 20 holidays per year. This is a fully onsite position in Scottsdale, AZ. The position is anticipated to close on Aug 14, 2025. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.