PSG Global Solutions
Citrix Administrator
Primary Responsibilities (Role): Configure, administer and provide engineering support for all PC assets (desktops, laptops, tablets) Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image Participate in design and improvement projects for existing applications and products Develop technical partnerships with key support, architecture, and engineering teams Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise Administer Windows user profile management infrastructure Produce basic project plans, root cause analysis documents and report on progress to management Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses Participate in after-hours on-call rotation to provide support and Change Management coverage Create new, and improve existing support procedures and training documentation for operational support teams Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient Focus on process optimization at engineering work intake-execution-delivery level Work experience (Required): 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop) 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4 Familiarity with Citrix XenApp Familiarity with advanced third party Windows user profile management tools (e.g., Appsense) Familiarity and understanding of Windows GPO 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing Scripting skills (Powershell, WSH, Batch, etc.) Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM) Working knowledge (Nice to Have): Zero / thin client device engineering and administration Local VM engineering and administration Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc) Private cloud technologies (e.g., VMware vCD, vCAC) Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI) Microsoft Server 2008 / 2012 administration Microsoft Active Directory administration Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc. Follow emerging trends in the mobile space Follow emerging trends in the virtualization space General skills (Required): Excellent customer service skills Excellent verbal and written communication skills Excellent conceptual and analytical skills Excellent troubleshooting skills Able to follow and enhance detailed technical documentation and client/server architecture diagrams Ability to thrive in a fast paced environment Self-motivated with a friendly and collaborative attitude Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering Adherence to corporate standards/problem and change management policies A bachelor's degree or equivalent work experience is required Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP) Hubert Magsalin Technical Recruiter NorthHighland Consulting 303-547-1959
Primary Responsibilities (Role): Configure, administer and provide engineering support for all PC assets (desktops, laptops, tablets) Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image Participate in design and improvement projects for existing applications and products Develop technical partnerships with key support, architecture, and engineering teams Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise Administer Windows user profile management infrastructure Produce basic project plans, root cause analysis documents and report on progress to management Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses Participate in after-hours on-call rotation to provide support and Change Management coverage Create new, and improve existing support procedures and training documentation for operational support teams Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient Focus on process optimization at engineering work intake-execution-delivery level Work experience (Required): 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop) 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4 Familiarity with Citrix XenApp Familiarity with advanced third party Windows user profile management tools (e.g., Appsense) Familiarity and understanding of Windows GPO 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing Scripting skills (Powershell, WSH, Batch, etc.) Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM) Working knowledge (Nice to Have): Zero / thin client device engineering and administration Local VM engineering and administration Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc) Private cloud technologies (e.g., VMware vCD, vCAC) Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI) Microsoft Server 2008 / 2012 administration Microsoft Active Directory administration Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc. Follow emerging trends in the mobile space Follow emerging trends in the virtualization space General skills (Required): Excellent customer service skills Excellent verbal and written communication skills Excellent conceptual and analytical skills Excellent troubleshooting skills Able to follow and enhance detailed technical documentation and client/server architecture diagrams Ability to thrive in a fast paced environment Self-motivated with a friendly and collaborative attitude Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering Adherence to corporate standards/problem and change management policies A bachelor's degree or equivalent work experience is required Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP) Hubert Magsalin Technical Recruiter NorthHighland Consulting 303-547-1959