Staffing
Job Title
PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Acts as primary liaison with customer in solving problems related to the application process and service. Communicates clearly and effectively with customers to ensure understanding of the claims application process. Assists customers in navigating the claims application process and provides information on available resources. Ensures accurate and timely case assignment to appropriate personnel.
PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Acts as primary liaison with customer in solving problems related to the application process and service. Communicates clearly and effectively with customers to ensure understanding of the claims application process. Assists customers in navigating the claims application process and provides information on available resources. Ensures accurate and timely case assignment to appropriate personnel.