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Steel Dynamics

Customer Service Representative

Steel Dynamics, Terre Haute, Indiana, United States, 47802

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Steel Dynamics Overview

Assisting and backing up the Inside Sales Representative team. Responsibilities

Working with Inside Sales on orders, reports, analysis, etc. Providing ISR backup when they are out Monitoring and expediting of production and shipments Exceeding customer expectations for timely responses and communication Working internally with all departments to serve customer needs Meeting or exceeding monthly shipping goals Assist with training new Inside Sales employees Other duties as assigned by Supervisor Qualifications

Required A minimum two-year Associates degree Previous customer service or sales experience Effective written and verbal communication skills Detail-oriented and well organized Customer service passion and attitude Problem-solving skills and experience Willing to go the 'extra mile' for service and problem resolution Able to work with people from all organizational levels and backgrounds Proficiency with Microsoft Office and PC applications Preferred An accredited four-year Bachelor's degree, with a Business concentration Three or more years of Customer Service or Sales experience Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.