Hilton Waikiki Beach
Room Service (WiQ) Server
Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team! The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7. The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel. Pay Range: $14.49/hour Benefits Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program Group Health Insurance (with a paid opt-out option) Recognition programs Paid Vacation, Sick Leave, Holidays 401(k) with company match Team Member Fitness Center, and more Essential Skills
Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Team player Ability to stand, walk for entire shift Essential Duties and Responsibilities
Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered Performs other duties as required to provide "Can Do" attitude and genuine hospitality Provides food and beverage service to guests in the hotel Processes order on the MICROS POS Prepares food order for delivery to the guest Prepares non-alcoholic drink order for delivery to the guest Ensures guest order has appropriate silverware and condiments Prompt and timely delivery of order to guest At the designated location, follows expected service to ensure guest satisfaction Processes payment on the MICROS POS for each guest order Assists service team as necessary to meet and exceed the guests' expectations Sets up Room Service area appropriately for the shift by: Ensuring that there are necessary supplies for the shift Restocking all needed items to bring them up to par Setting out condiments as appropriate Perform related duties as assigned by Manager. Maintain compliance with all company and brand policies and procedures. Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to lift and carry up to 15 lbs. 10% Minimal pushing and pulling tables up to 20
50 lbs 20% Minimal pushing and pulling of stainless steel cart up to 50 lbs 20% Carrying up to 5 lbs, occasionally up to 25 lbs 20% Continuous standing and walking on feet for an 8 hour shift Kneeling, bending & squatting 20% Full dexterity using both hands including: grasping and grabbing objects being handled 90% Reaching at or above shoulder height for objects 5% Must be able to talk, listen, and speak clearly on all communication devices. Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request. Qualifications
Skills
Preferred
Time-Management : Intermediate Teamwork : Intermediate Organized : Intermediate Customer Service : Advanced Multi-Tasking : Intermediate ONQ : Some Knowledge Behaviors
Required
Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Education
High School or better. Experience
Preferred
1 year:
Experience with WiQ system, preferred 1 year:
In similar room service environment desired 1 year:
In similar restaurant environment desired Licenses & Certifications
Required HI Liquor License HI TB Clearance Preferred Alcohol Training Food Handler Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team! The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7. The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel. Pay Range: $14.49/hour Benefits Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program Group Health Insurance (with a paid opt-out option) Recognition programs Paid Vacation, Sick Leave, Holidays 401(k) with company match Team Member Fitness Center, and more Essential Skills
Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Team player Ability to stand, walk for entire shift Essential Duties and Responsibilities
Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered Performs other duties as required to provide "Can Do" attitude and genuine hospitality Provides food and beverage service to guests in the hotel Processes order on the MICROS POS Prepares food order for delivery to the guest Prepares non-alcoholic drink order for delivery to the guest Ensures guest order has appropriate silverware and condiments Prompt and timely delivery of order to guest At the designated location, follows expected service to ensure guest satisfaction Processes payment on the MICROS POS for each guest order Assists service team as necessary to meet and exceed the guests' expectations Sets up Room Service area appropriately for the shift by: Ensuring that there are necessary supplies for the shift Restocking all needed items to bring them up to par Setting out condiments as appropriate Perform related duties as assigned by Manager. Maintain compliance with all company and brand policies and procedures. Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to lift and carry up to 15 lbs. 10% Minimal pushing and pulling tables up to 20
50 lbs 20% Minimal pushing and pulling of stainless steel cart up to 50 lbs 20% Carrying up to 5 lbs, occasionally up to 25 lbs 20% Continuous standing and walking on feet for an 8 hour shift Kneeling, bending & squatting 20% Full dexterity using both hands including: grasping and grabbing objects being handled 90% Reaching at or above shoulder height for objects 5% Must be able to talk, listen, and speak clearly on all communication devices. Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request. Qualifications
Skills
Preferred
Time-Management : Intermediate Teamwork : Intermediate Organized : Intermediate Customer Service : Advanced Multi-Tasking : Intermediate ONQ : Some Knowledge Behaviors
Required
Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Education
High School or better. Experience
Preferred
1 year:
Experience with WiQ system, preferred 1 year:
In similar room service environment desired 1 year:
In similar restaurant environment desired Licenses & Certifications
Required HI Liquor License HI TB Clearance Preferred Alcohol Training Food Handler Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.