Sanco Thermo King
Service Advisor
Essential Functions: Answers service phones and schedules appointments, as needed Greets customers that come in to the dealership and inquires as to the reason for their visit Determines necessary services by listening to the customer's description of concerns Verifies warranty and service contract coverage and explains provisions and exclusions Provides cost estimates Prepares a work order with specific details and assigns it to a technician Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost Maintains service records Enters customer's information into the dealership database, prints out invoices, and processes customer payments Knowledge, Education and/or Experience: Requires a high school diploma or equivalent Transportation refrigeration product knowledge is a plus Skills: Basic computer skills Exceptional telephone etiquette skills Strong customer service skills Strong organizational skills Abilities: Apply good judgment in recognizing scope of authority Able to read and interpret billing statements and work orders Communicate clearly and effectively Working Conditions: This job operates in a parts store/repair shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Essential Functions: Answers service phones and schedules appointments, as needed Greets customers that come in to the dealership and inquires as to the reason for their visit Determines necessary services by listening to the customer's description of concerns Verifies warranty and service contract coverage and explains provisions and exclusions Provides cost estimates Prepares a work order with specific details and assigns it to a technician Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost Maintains service records Enters customer's information into the dealership database, prints out invoices, and processes customer payments Knowledge, Education and/or Experience: Requires a high school diploma or equivalent Transportation refrigeration product knowledge is a plus Skills: Basic computer skills Exceptional telephone etiquette skills Strong customer service skills Strong organizational skills Abilities: Apply good judgment in recognizing scope of authority Able to read and interpret billing statements and work orders Communicate clearly and effectively Working Conditions: This job operates in a parts store/repair shop environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.