Titan Asset Management
Concierge Manager
Join the award-winning Hilton Rochester Mayo Clinic Area, a flagship of luxury and excellence in hospitality. We are seeking an exceptional Concierge Manager who is passionate about delivering unforgettable guest experiences with precision, poise, and professionalism. This leadership role is ideal for someone who thrives in high-end environments and takes pride in cultivating lasting relationships with discerning guests. As Concierge Manager, you will be the heartbeat of our personalized guest service experience, overseeing all concierge operations and setting the tone for white-glove service. You'll lead a team of elite professionals, create impactful service strategies, and represent our brand with integrity and enthusiasm. Key Responsibilities: Lead all concierge operations including coverage of executive lounge services, AM breakfast, and evening reception as needed. Uphold absolute guest confidentiality and tailor experiences for high-profile and VIP clientele. Drive innovation in guest services, identifying new opportunities to elevate the guest journey. Maintain and grow valuable relationships with local partners: restaurants, transportation services, wellness providers, and more. Inspire, coach, and develop a concierge team dedicated to anticipating guest needs and exceeding expectations. Handle special guest requests with creativity and grace. Oversee cleanliness and quality of executive floors and lounge spaces, ensuring consistent luxury standards. Manage departmental budgets, staffing, scheduling, payroll, and performance evaluations. Champion a positive, solutions-focused culture rooted in professionalism and five-star service. Desired Qualifications: 2+ years of hospitality leadership experience in a luxury or high-end setting. Impeccable professional presence and polished communication skills. Proven ability to manage high-pressure situations and exceed guest expectations. Experience working with affluent, celebrity, or VIP guests preferred. Strong organizational, decision-making, and interpersonal skills. Flexible availability including evenings, weekends, and holidays. A natural motivator who leads with enthusiasm and earns team respect. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the award-winning Hilton Rochester Mayo Clinic Area, a flagship of luxury and excellence in hospitality. We are seeking an exceptional Concierge Manager who is passionate about delivering unforgettable guest experiences with precision, poise, and professionalism. This leadership role is ideal for someone who thrives in high-end environments and takes pride in cultivating lasting relationships with discerning guests. As Concierge Manager, you will be the heartbeat of our personalized guest service experience, overseeing all concierge operations and setting the tone for white-glove service. You'll lead a team of elite professionals, create impactful service strategies, and represent our brand with integrity and enthusiasm. Key Responsibilities: Lead all concierge operations including coverage of executive lounge services, AM breakfast, and evening reception as needed. Uphold absolute guest confidentiality and tailor experiences for high-profile and VIP clientele. Drive innovation in guest services, identifying new opportunities to elevate the guest journey. Maintain and grow valuable relationships with local partners: restaurants, transportation services, wellness providers, and more. Inspire, coach, and develop a concierge team dedicated to anticipating guest needs and exceeding expectations. Handle special guest requests with creativity and grace. Oversee cleanliness and quality of executive floors and lounge spaces, ensuring consistent luxury standards. Manage departmental budgets, staffing, scheduling, payroll, and performance evaluations. Champion a positive, solutions-focused culture rooted in professionalism and five-star service. Desired Qualifications: 2+ years of hospitality leadership experience in a luxury or high-end setting. Impeccable professional presence and polished communication skills. Proven ability to manage high-pressure situations and exceed guest expectations. Experience working with affluent, celebrity, or VIP guests preferred. Strong organizational, decision-making, and interpersonal skills. Flexible availability including evenings, weekends, and holidays. A natural motivator who leads with enthusiasm and earns team respect. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.