Olympic Medical Center
Call Center Agent III
Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle
a perfect combination! FTE: 100% Work Shift: Days Pay Range: $20.39 - $28.75 Union: Yes Job Description: The Call Center Agent III provides excellent customer service by employing OMC's C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices. They will serve as the liaison between referring provider offices and specialty provider offices. This requires excellent communication skills, both oral and written. They will be tasked to coordinate with OMC Authorization partners to ensure referrals are authorized. Customer service is a key priority for these representatives. This includes keeping the patient and the referring provider informed of status of referral. This role is essential to creating a positive first impression and plays a key role in supporting the clinical and administrative workflow. Education: High School diploma or GED required. Experience: One year of experience working in a health care setting, related education or equivalency and demonstrated excellence in customer service and/or patient care skills, preferred. Prior experience with referrals and Epic EHR preferred. Licensure/Credentials: None. Benefits Information: Click here for information about our benefits. Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.
Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle
a perfect combination! FTE: 100% Work Shift: Days Pay Range: $20.39 - $28.75 Union: Yes Job Description: The Call Center Agent III provides excellent customer service by employing OMC's C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices. They will serve as the liaison between referring provider offices and specialty provider offices. This requires excellent communication skills, both oral and written. They will be tasked to coordinate with OMC Authorization partners to ensure referrals are authorized. Customer service is a key priority for these representatives. This includes keeping the patient and the referring provider informed of status of referral. This role is essential to creating a positive first impression and plays a key role in supporting the clinical and administrative workflow. Education: High School diploma or GED required. Experience: One year of experience working in a health care setting, related education or equivalency and demonstrated excellence in customer service and/or patient care skills, preferred. Prior experience with referrals and Epic EHR preferred. Licensure/Credentials: None. Benefits Information: Click here for information about our benefits. Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.