Parachute Health
Facility Activation Operations Associate New York, NY (Remote)
Parachute Health, New York, New York, United States, 10001
Facility Activation Operations Associate
Nearly half of patients needing medical equipment at discharge don't get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We're leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. We've built a strong network of clinicians, suppliers, health plans, and patients that we serve every daybut we're ready to amplify our story in a bigger, more systematic way. That's where you come in. What You'll Do:
Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage. Conduct end-user training - lead demos & trainings tailored for each facility partner to ensure end users have appropriate support. Continuously support our Facility Partners as needed. Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization. Suggest process improvements to make our facility onboarding more effective. Listen to management/user's product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement. Work to build & refine internal facility growth operational processes. Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners. Preferred Requirements
1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles. Bachelor's Degree or equivalent. Desire to work in a startup environment with a proactive and hungry mindset. Critical thinking skills with attention to detail. Passionate about improving patient outcomes in an inefficient industry. Process-oriented; develop roadmaps to operationalize account strategy. Customer-centric with expertise in account or client management. Demonstrated self-starter within a cross-functional team. Problem solver; adaptable with a relentless solutions mindset. Strong communicator with and extract and synthesize info from experts. An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape. Enthusiastic about using technology to better patient outcomes. Fast learner who can come up to speed on detailed topics quickly. About You
Excellent communication skills and ability to understand our facility partners' unique businesses. Coachable. You actively improve from feedback and have a strong urge to get better. Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams. Trustworthy and reliable; demonstrated ability to build relationships with facility partners. Willingness to roll your sleeves up. Experienced in sales is a plus, but not required. GSuite experience preferred. Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus. Experienced with SaaS products (healthcare a plus!) and a fast learner. Highly motivated with a strong sense of ownership and desire to make an impact. Strong business acumen with ability to translate strategy to prioritized tactics. Benefits
Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our office located in New York City Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Base: 70K + Commission
Nearly half of patients needing medical equipment at discharge don't get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple. We're leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. We've built a strong network of clinicians, suppliers, health plans, and patients that we serve every daybut we're ready to amplify our story in a bigger, more systematic way. That's where you come in. What You'll Do:
Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage. Conduct end-user training - lead demos & trainings tailored for each facility partner to ensure end users have appropriate support. Continuously support our Facility Partners as needed. Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization. Suggest process improvements to make our facility onboarding more effective. Listen to management/user's product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement. Work to build & refine internal facility growth operational processes. Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners. Preferred Requirements
1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles. Bachelor's Degree or equivalent. Desire to work in a startup environment with a proactive and hungry mindset. Critical thinking skills with attention to detail. Passionate about improving patient outcomes in an inefficient industry. Process-oriented; develop roadmaps to operationalize account strategy. Customer-centric with expertise in account or client management. Demonstrated self-starter within a cross-functional team. Problem solver; adaptable with a relentless solutions mindset. Strong communicator with and extract and synthesize info from experts. An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape. Enthusiastic about using technology to better patient outcomes. Fast learner who can come up to speed on detailed topics quickly. About You
Excellent communication skills and ability to understand our facility partners' unique businesses. Coachable. You actively improve from feedback and have a strong urge to get better. Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams. Trustworthy and reliable; demonstrated ability to build relationships with facility partners. Willingness to roll your sleeves up. Experienced in sales is a plus, but not required. GSuite experience preferred. Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus. Experienced with SaaS products (healthcare a plus!) and a fast learner. Highly motivated with a strong sense of ownership and desire to make an impact. Strong business acumen with ability to translate strategy to prioritized tactics. Benefits
Medical, Dental, and Vision Coverage 401(k) Retirement Plan Remote-First Company with the option to work at our office located in New York City Equity Incentive Plan Annual Company-Wide Bonus (up to 15%) Flexible Vacation Policy Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) Monthly Internet Stipend Annual Home Office Stipend Co-Working Space Reimbursement Annual stipend for education and development Base: 70K + Commission