The LaSalle Network
CR IMS Support Analyst
LaSalle Network is hiring a CR IMS Support Analyst to join the global technology and operations support team of a top-tier asset management organization. This newly created position is designed for a subject matter expert who can provide hands-on, end-to-end support for the Charles River Investment Management System (CR IMS) and ensure seamless front-to-back investment operations. This is a hybrid role based in Chicago, providing direct support to investment professionals, traders, compliance, and operations teams across asset classes. CR IMS Support Analyst Responsibilities:
Serve as the primary technical and functional support contact for Charles River IMS (CRD) users across portfolio management, trading, compliance, and operations Troubleshoot complex issues and collaborate with CRD, internal IT teams, and external vendor partners to resolve incidents Monitor system performance, data quality, and trading workflows, addressing disruptions and anomalies proactively Lead incident triage and contribute to the stability, performance, and evolution of the investment systems ecosystem Manage and track recurring issues and platform defects using JIRA, Salesforce, or similar tools Configure CRD workflows and conduct regression testing in lower environments for platform updates and patches Coordinate and support software upgrades, disaster recovery testing, and platform enhancement efforts Collaborate with infrastructure and application teams to ensure seamless integration with other systems and data feeds Provide user training and documentation to enhance platform usage and effectiveness Participate in vendor management, including platform assessments, service reviews, and audit responses Stay informed on CR IMS platform updates and industry best practices to drive platform optimization Qualifications:
Bachelor's degree in Computer Science, Information Systems, or equivalent hands-on experience 5+ years in a support, systems analyst, or business analyst role within investment or asset management technology Hands-on experience with Charles River IMS (version 17.x or newer) required Strong understanding of investment workflows: trade order management, compliance, post-trade operations Proficiency with T-SQL (joins, aggregations, troubleshooting SQL queries) Familiarity with trading systems and protocols (e.g., Portware, Bloomberg EMSX, FXAll, FIX) Knowledge of cloud environments (Azure or AWS), desktop virtualization, and basic networking Exposure to ITSM tools (e.g., ServiceNow) and ITIL frameworks for managing incidents, changes, and problems Strong communication and stakeholder management skills; experience supporting trading floor environments Experience with Excel macros, Bloomberg API integrations, or workflow configuration a plus Preferred:
Charles River University training or bootcamp (version 17R1 onward) CFA Level I or similar investment certification (completed or in progress) ITIL Foundation certification Experience supporting multi-asset trading environments and buy-side front office systems This is a rare opportunity to make an immediate impact within a high-performing technology team, supporting a platform that's central to the firm's investment decision-making and execution. Apply today to support and evolve the tools powering institutional investment strategies.
LaSalle Network is hiring a CR IMS Support Analyst to join the global technology and operations support team of a top-tier asset management organization. This newly created position is designed for a subject matter expert who can provide hands-on, end-to-end support for the Charles River Investment Management System (CR IMS) and ensure seamless front-to-back investment operations. This is a hybrid role based in Chicago, providing direct support to investment professionals, traders, compliance, and operations teams across asset classes. CR IMS Support Analyst Responsibilities:
Serve as the primary technical and functional support contact for Charles River IMS (CRD) users across portfolio management, trading, compliance, and operations Troubleshoot complex issues and collaborate with CRD, internal IT teams, and external vendor partners to resolve incidents Monitor system performance, data quality, and trading workflows, addressing disruptions and anomalies proactively Lead incident triage and contribute to the stability, performance, and evolution of the investment systems ecosystem Manage and track recurring issues and platform defects using JIRA, Salesforce, or similar tools Configure CRD workflows and conduct regression testing in lower environments for platform updates and patches Coordinate and support software upgrades, disaster recovery testing, and platform enhancement efforts Collaborate with infrastructure and application teams to ensure seamless integration with other systems and data feeds Provide user training and documentation to enhance platform usage and effectiveness Participate in vendor management, including platform assessments, service reviews, and audit responses Stay informed on CR IMS platform updates and industry best practices to drive platform optimization Qualifications:
Bachelor's degree in Computer Science, Information Systems, or equivalent hands-on experience 5+ years in a support, systems analyst, or business analyst role within investment or asset management technology Hands-on experience with Charles River IMS (version 17.x or newer) required Strong understanding of investment workflows: trade order management, compliance, post-trade operations Proficiency with T-SQL (joins, aggregations, troubleshooting SQL queries) Familiarity with trading systems and protocols (e.g., Portware, Bloomberg EMSX, FXAll, FIX) Knowledge of cloud environments (Azure or AWS), desktop virtualization, and basic networking Exposure to ITSM tools (e.g., ServiceNow) and ITIL frameworks for managing incidents, changes, and problems Strong communication and stakeholder management skills; experience supporting trading floor environments Experience with Excel macros, Bloomberg API integrations, or workflow configuration a plus Preferred:
Charles River University training or bootcamp (version 17R1 onward) CFA Level I or similar investment certification (completed or in progress) ITIL Foundation certification Experience supporting multi-asset trading environments and buy-side front office systems This is a rare opportunity to make an immediate impact within a high-performing technology team, supporting a platform that's central to the firm's investment decision-making and execution. Apply today to support and evolve the tools powering institutional investment strategies.