Tactiq
Tactiq It Helpdesk Support Specialist
Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values: Do the right thing Win as a team, lose as a team Own it Embrace the messy Think like your customer Role Overview We're looking for a driven and personable IT Helpdesk Support Specialist to join our growing tech team. This person will be a critical point of contact for employees across all departments and seniority levels. Your work will span hands-on technical support, asset management, endpoint lifecycle monitoring, and collaboration with IT leadership on ongoing infrastructure initiatives. This is an ideal role for someone who thrives in a dynamic environment, enjoys solving technical puzzles, and is confident interfacing with a wide array of internal stakeholders. Core Responsibilities Provide daily IT support to employees across the organization
including troubleshooting hardware, software, access, and connectivity issues. Monitor, triage, and resolve tickets through our helpdesk system (e.g., password resets, OS issues, software access, printing problems). Perform regular audits and maintenance of IT assets (PCs, Macs, tablets, peripherals) using NinjaOne, SCCM, Google Workspace or similar endpoint management platforms. Oversee the patch management process across Windows and macOS devices, ensuring machines are secure and compliant. Track inventory and maintain accurate asset records in alignment with lifecycle policy and SOC 2 controls. Create and manage user accounts for common software (e.g., Office 365, Google Workspace) and monitor license usage/costs. Experience with Active Directory for user account management, group policy administration, and access control. Provide in-office support including AV setup, meeting troubleshooting, and office network equipment issues (Wi-Fi, printers, etc.). Provision and support private application platform tablets for clients, including imaging, deployment, and ongoing troubleshooting. Coordinate the onboarding and offboarding of employees, including equipment provisioning/shipping and access configuration by role. Familiarity with VoIP systems (e.g., Polycom, Zoom Phone) and collaboration platforms such as Zoom, Slack, Google Meet, and Microsoft Teams for troubleshooting and user support.
Our Company: Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values: Do the right thing Win as a team, lose as a team Own it Embrace the messy Think like your customer Role Overview We're looking for a driven and personable IT Helpdesk Support Specialist to join our growing tech team. This person will be a critical point of contact for employees across all departments and seniority levels. Your work will span hands-on technical support, asset management, endpoint lifecycle monitoring, and collaboration with IT leadership on ongoing infrastructure initiatives. This is an ideal role for someone who thrives in a dynamic environment, enjoys solving technical puzzles, and is confident interfacing with a wide array of internal stakeholders. Core Responsibilities Provide daily IT support to employees across the organization
including troubleshooting hardware, software, access, and connectivity issues. Monitor, triage, and resolve tickets through our helpdesk system (e.g., password resets, OS issues, software access, printing problems). Perform regular audits and maintenance of IT assets (PCs, Macs, tablets, peripherals) using NinjaOne, SCCM, Google Workspace or similar endpoint management platforms. Oversee the patch management process across Windows and macOS devices, ensuring machines are secure and compliant. Track inventory and maintain accurate asset records in alignment with lifecycle policy and SOC 2 controls. Create and manage user accounts for common software (e.g., Office 365, Google Workspace) and monitor license usage/costs. Experience with Active Directory for user account management, group policy administration, and access control. Provide in-office support including AV setup, meeting troubleshooting, and office network equipment issues (Wi-Fi, printers, etc.). Provision and support private application platform tablets for clients, including imaging, deployment, and ongoing troubleshooting. Coordinate the onboarding and offboarding of employees, including equipment provisioning/shipping and access configuration by role. Familiarity with VoIP systems (e.g., Polycom, Zoom Phone) and collaboration platforms such as Zoom, Slack, Google Meet, and Microsoft Teams for troubleshooting and user support.