Veterans Staffing
Clinical Service Specialist (Full time, day shift)
Veterans Staffing, Lancaster, Pennsylvania, United States, 17601
Clinical Service Specialist
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Clinical Service Specialist Entity: Lancaster General Health Location: Lancaster General Hospital- 555 N Duke St: Downtown Pavillion Hours: M-F 08:00AM-4:30PM Position Summary: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Responsibilities: Registration: Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled. Patient Liability and Point of Service Collections: Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations. E-Health Record Verification: Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests. Compliance Regulatory: Completes documentation for compliance and regulatory needs and or release of orders. Complex Situations and or Scheduling: Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. Work Queues: Completes assigned patient scheduling and registration work queues according to performance standards. Environmental Management: Completes cleaning tasks utilizing OSHA standards. Supply Management: Orders, stocks and distributes supplies to meet the needs of the unit department. Patient Care Safety: Greets and escorts patient and visitors to and from clinic exam room and prepares patient for visit with provider. Credentials: Education or Equivalent Experience: H.S. Diploma/GED (Required) One (1) year prior experience of Revenue Cycle in a Hospital Medical Office Setting AND OR one (1) year administrative data entry experience in a medical facility, health insurance or business setting. (Required) One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.(Required) One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.(Required) A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.(Required) One (1) year of Epic (or equivalent Electronic Medical Record) experience.(Preferred) One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process(es).(Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Clinical Service Specialist Entity: Lancaster General Health Location: Lancaster General Hospital- 555 N Duke St: Downtown Pavillion Hours: M-F 08:00AM-4:30PM Position Summary: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Responsibilities: Registration: Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled. Patient Liability and Point of Service Collections: Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations. E-Health Record Verification: Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests. Compliance Regulatory: Completes documentation for compliance and regulatory needs and or release of orders. Complex Situations and or Scheduling: Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. Work Queues: Completes assigned patient scheduling and registration work queues according to performance standards. Environmental Management: Completes cleaning tasks utilizing OSHA standards. Supply Management: Orders, stocks and distributes supplies to meet the needs of the unit department. Patient Care Safety: Greets and escorts patient and visitors to and from clinic exam room and prepares patient for visit with provider. Credentials: Education or Equivalent Experience: H.S. Diploma/GED (Required) One (1) year prior experience of Revenue Cycle in a Hospital Medical Office Setting AND OR one (1) year administrative data entry experience in a medical facility, health insurance or business setting. (Required) One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.(Required) One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.(Required) A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.(Required) One (1) year of Epic (or equivalent Electronic Medical Record) experience.(Preferred) One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process(es).(Preferred) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.