OE Federal Credit Union
Card Services Representative
OE Federal Credit Union, Livermore, California, United States, 94550
Card Services Representative
Join the Best "UNION" Credit Union Around! OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country's largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Card Services Representative! Your Purpose You will work directly with our member and member-facing team members to provide friendly, accurate and efficient support to our credit and debit card programs. Whether it's the helpful response to a question, the careful processing of a fraud claim or the quick turnaround on a replacement for a member reporting a stolen card, you will play a key role in maintaining our company's position as a lifelong financial partner for our members. What You'll Do Process a moderate volume of inbound and outbound credit and debit card-related phone calls from members and team members on a daily basis. Actively listen and respond to member and team member needs while having a courteous and helpful attitude. Support members and call center, branch and other team members with the processing of credit and debit card orders, fraud and dispute claims, account maintenance requests and card restrictions for lost, stolen or compromised cards. Ideal Candidate Will Possess High School Diploma/ GED required. Six months of work experience in a customer service capacity required; one year of work experience in a credit or debit card servicing capacity preferred. Excellent verbal communication skills required. Excellent written communication skills preferred. Proficiency with Microsoft Word, Excel and Outlook preferred. Bilingual in English and Spanish preferred. Salary Range: $19.58 - $27.08 OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries: Medical, dental and vision benefits that cover the employee, spouse and dependents Retiree medical benefits A defined benefit Pension Plan with 100% employer contributions of $3.50/hour $10,000 Life Insurance $5,000 Accidental Death and Dismemberment 11
Paid Holidays per year 17 days of Paid Time Off (PTO) to start Annual Performance Bonus Program
Up to 5% of employee's annual base paid on December 15th of each year A 401(k) plan OE Federal Membership for you and your family Employee loan discounts Casual dress code Find your team, find your fit! If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team. OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.
Join the Best "UNION" Credit Union Around! OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country's largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Card Services Representative! Your Purpose You will work directly with our member and member-facing team members to provide friendly, accurate and efficient support to our credit and debit card programs. Whether it's the helpful response to a question, the careful processing of a fraud claim or the quick turnaround on a replacement for a member reporting a stolen card, you will play a key role in maintaining our company's position as a lifelong financial partner for our members. What You'll Do Process a moderate volume of inbound and outbound credit and debit card-related phone calls from members and team members on a daily basis. Actively listen and respond to member and team member needs while having a courteous and helpful attitude. Support members and call center, branch and other team members with the processing of credit and debit card orders, fraud and dispute claims, account maintenance requests and card restrictions for lost, stolen or compromised cards. Ideal Candidate Will Possess High School Diploma/ GED required. Six months of work experience in a customer service capacity required; one year of work experience in a credit or debit card servicing capacity preferred. Excellent verbal communication skills required. Excellent written communication skills preferred. Proficiency with Microsoft Word, Excel and Outlook preferred. Bilingual in English and Spanish preferred. Salary Range: $19.58 - $27.08 OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries: Medical, dental and vision benefits that cover the employee, spouse and dependents Retiree medical benefits A defined benefit Pension Plan with 100% employer contributions of $3.50/hour $10,000 Life Insurance $5,000 Accidental Death and Dismemberment 11
Paid Holidays per year 17 days of Paid Time Off (PTO) to start Annual Performance Bonus Program
Up to 5% of employee's annual base paid on December 15th of each year A 401(k) plan OE Federal Membership for you and your family Employee loan discounts Casual dress code Find your team, find your fit! If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team. OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.