Superior Court of Los Angeles County
Senior Technology Support Specialist
Superior Court of Los Angeles County, Los Angeles, California, United States, 90079
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Senior Technology Support Specialist
role at
Superior Court of Los Angeles County Join to apply for the
Senior Technology Support Specialist
role at
Superior Court of Los Angeles County Get AI-powered advice on this job and more exclusive features. Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Courts 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large. Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Courts 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.
Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Los Angeles Superior Court connect with us today.
About The Position
Are you a seasoned tech enthusiast eager to tackle complex challenges and drive innovation? Join our dynamic team as a
Senior Technology Support Specialist , where your expertise will directly impact critical Court operations. You'll be instrumental in diagnosing and resolving intricate technical issues, managing sophisticated hardware and software, and optimizing our IT processes, including specialized audio-visual (AV) systems. Beyond troubleshooting, you'll empower users through specialized training and contribute vital insights to key technology projects, ensuring seamless operations for all Court technology, from desktops to courtroom audio-visual technology. If you're passionate about elevating IT service quality and thrive in a collaborative, impactful environment, we invite you to apply. For a detailed job description, click
here
. Please note the requirements in the job description may vary from the requirements in this bulletin.
Key Responsibilities
Incident Resolution & Analysis - Diagnose and resolve complex, escalated technology issues for all user levels using advanced troubleshooting techniques, to minimize service interruptions and implement preventative solutions for systemic stability. Hardware/Software Management - Install, configure, and maintain intermediate to complex hardware and software systems, including audio-visual (AV) equipment, to optimize performance, enhance security, and align with Court standards. Documentation & Process Improvement - Develop and maintain comprehensive technical documentation, including accurate records, diagrams, and inventories, and identify opportunities to improve IT support processes for greater efficiency and service quality. Strategic Communication - Interpret and apply Court technology policies and effectively translate and communicate complex technical changes to diverse, non-technical stakeholders to ensure understanding and adherence. Technical Project Contribution - Act as a key technical resource on assigned technology projects, including those involving AV system implementation or upgrades, collaborating with internal and external partners to provide expert insights, ensure successful project outcomes, and mentor junior technical staff on best practices. Service Quality Analysis - Analyze patterns in service requests and technology issues using data-driven insights, to identify areas for systemic improvement and propose solutions that enhance overall IT service quality and user satisfaction.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY
This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.
Minimum Requirements
To qualify, you must meet all the following requirements at the time of application:
High School diploma or G.E.D. equivalency
-AND-
two (2) years' experience in information technology support, including hardware and software.
Note:
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
Desirable Qualifications
Associates degree or higher in computer science, information technology, telecommunications, network engineering, or closely related field. Possession of relevant industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation or Practitioner/Intermediate level, CCNA). Experience providing technical support within a public sector or legal environment. Proficiency with IT Service Management (ITSM) software (e.g., ServiceNow, Jira Service Management, Freshservice) for ticket management, reporting, and knowledge base utilization. Advanced knowledge and hands-on experience with Microsoft Windows operating systems (client and server versions) and Microsoft 365 suite (e.g., Exchange Online, SharePoint Online, Teams). Demonstrated expertise in network troubleshooting and connectivity for local area networks (LANs), wide area networks (WANs), and wireless networks. Familiarity with cybersecurity best practices and principles, including endpoint security, data privacy, and user access management, potentially backed by specialized certifications (e.g., CompTIA Security+, CySA+). Demonstrated expertise in virtualization technologies (e.g., VMware, Hyper-V) and/or cloud platforms (e.g., Azure, AWS, Google Cloud). Experience mentoring or informally leading junior technical staff. Proven track record of successful participation in major IT projects, especially those involving significant system upgrades, migrations, or deployments. Advanced scripting or automation skills (e.g., PowerShell, Python for IT automation, Bash scripting for system administration).
APPLICANT SUPPORT & INFORMATION
Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE .
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE .
What To Expect After Applying
This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:
EVALUATION:
Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.
ASSESSMENT:
Applicants who best meet job-related qualifications will be invited to participate in an online assessment measuring network technical support, ability to make quick decisions, maintain good working relationships, analyze information, evaluate critical information, learn quickly, generate new ideas, use time efficiently, quality standards, adapt to change, and strive to achieve goals.
ELIGIBILITY:
Applicants who successfully pass each (and all) recruitment steps will be placed on an eligible list which will remain active for approximately one (1) year and may be invited to participate in a selection interview. Other vacancies may be filled using this list.
Questions regarding this posting may be e-mailed to MPenate@lacourt.org .
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Los Angeles Superior Court is an equal opportunity employer.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Part-time Job function
Job function
Information Technology Industries
Administration of Justice Referrals increase your chances of interviewing at Superior Court of Los Angeles County by 2x Sign in to set job alerts for Technology Support Specialist roles.
Hawthorne, CA $100,000.00-$125,000.00 1 day ago Culver City, CA $48,500.00-$59,800.00 2 weeks ago Manhattan Beach, CA $25.00-$34.00 1 day ago Los Angeles, CA $65,000.00-$80,000.00 1 month ago West Hollywood, CA $80,000.00-$120,000.00 3 days ago Pasadena, CA $48,000.00-$60,000.00 3 weeks ago Long Beach, CA $90,000.00-$110,000.00 3 weeks ago Torrance, CA $55,000.00-$65,000.00 5 days ago IT Manager, End-User Support & Operations
Inglewood, CA $120,000.00-$130,000.00 2 weeks ago Sr. Support Specialist, Post & Production Services
Burbank, CA $74,256.00-$137,904.00 1 week ago Los Angeles, CA $100,000.00-$205,000.00 1 month ago Sr. Support Engineer, Business Technology
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Technology Support Specialist
role at
Superior Court of Los Angeles County Join to apply for the
Senior Technology Support Specialist
role at
Superior Court of Los Angeles County Get AI-powered advice on this job and more exclusive features. Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Courts 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large. Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Courts 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.
Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Los Angeles Superior Court connect with us today.
About The Position
Are you a seasoned tech enthusiast eager to tackle complex challenges and drive innovation? Join our dynamic team as a
Senior Technology Support Specialist , where your expertise will directly impact critical Court operations. You'll be instrumental in diagnosing and resolving intricate technical issues, managing sophisticated hardware and software, and optimizing our IT processes, including specialized audio-visual (AV) systems. Beyond troubleshooting, you'll empower users through specialized training and contribute vital insights to key technology projects, ensuring seamless operations for all Court technology, from desktops to courtroom audio-visual technology. If you're passionate about elevating IT service quality and thrive in a collaborative, impactful environment, we invite you to apply. For a detailed job description, click
here
. Please note the requirements in the job description may vary from the requirements in this bulletin.
Key Responsibilities
Incident Resolution & Analysis - Diagnose and resolve complex, escalated technology issues for all user levels using advanced troubleshooting techniques, to minimize service interruptions and implement preventative solutions for systemic stability. Hardware/Software Management - Install, configure, and maintain intermediate to complex hardware and software systems, including audio-visual (AV) equipment, to optimize performance, enhance security, and align with Court standards. Documentation & Process Improvement - Develop and maintain comprehensive technical documentation, including accurate records, diagrams, and inventories, and identify opportunities to improve IT support processes for greater efficiency and service quality. Strategic Communication - Interpret and apply Court technology policies and effectively translate and communicate complex technical changes to diverse, non-technical stakeholders to ensure understanding and adherence. Technical Project Contribution - Act as a key technical resource on assigned technology projects, including those involving AV system implementation or upgrades, collaborating with internal and external partners to provide expert insights, ensure successful project outcomes, and mentor junior technical staff on best practices. Service Quality Analysis - Analyze patterns in service requests and technology issues using data-driven insights, to identify areas for systemic improvement and propose solutions that enhance overall IT service quality and user satisfaction.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY
This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.
Minimum Requirements
To qualify, you must meet all the following requirements at the time of application:
High School diploma or G.E.D. equivalency
-AND-
two (2) years' experience in information technology support, including hardware and software.
Note:
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
Desirable Qualifications
Associates degree or higher in computer science, information technology, telecommunications, network engineering, or closely related field. Possession of relevant industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation or Practitioner/Intermediate level, CCNA). Experience providing technical support within a public sector or legal environment. Proficiency with IT Service Management (ITSM) software (e.g., ServiceNow, Jira Service Management, Freshservice) for ticket management, reporting, and knowledge base utilization. Advanced knowledge and hands-on experience with Microsoft Windows operating systems (client and server versions) and Microsoft 365 suite (e.g., Exchange Online, SharePoint Online, Teams). Demonstrated expertise in network troubleshooting and connectivity for local area networks (LANs), wide area networks (WANs), and wireless networks. Familiarity with cybersecurity best practices and principles, including endpoint security, data privacy, and user access management, potentially backed by specialized certifications (e.g., CompTIA Security+, CySA+). Demonstrated expertise in virtualization technologies (e.g., VMware, Hyper-V) and/or cloud platforms (e.g., Azure, AWS, Google Cloud). Experience mentoring or informally leading junior technical staff. Proven track record of successful participation in major IT projects, especially those involving significant system upgrades, migrations, or deployments. Advanced scripting or automation skills (e.g., PowerShell, Python for IT automation, Bash scripting for system administration).
APPLICANT SUPPORT & INFORMATION
Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE .
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE .
What To Expect After Applying
This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:
EVALUATION:
Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.
ASSESSMENT:
Applicants who best meet job-related qualifications will be invited to participate in an online assessment measuring network technical support, ability to make quick decisions, maintain good working relationships, analyze information, evaluate critical information, learn quickly, generate new ideas, use time efficiently, quality standards, adapt to change, and strive to achieve goals.
ELIGIBILITY:
Applicants who successfully pass each (and all) recruitment steps will be placed on an eligible list which will remain active for approximately one (1) year and may be invited to participate in a selection interview. Other vacancies may be filled using this list.
Questions regarding this posting may be e-mailed to MPenate@lacourt.org .
Follow us on social media!
X
| Instagram | Threads | YouTube | Facebook |
Los Angeles Superior Court is an equal opportunity employer.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Part-time Job function
Job function
Information Technology Industries
Administration of Justice Referrals increase your chances of interviewing at Superior Court of Los Angeles County by 2x Sign in to set job alerts for Technology Support Specialist roles.
Hawthorne, CA $100,000.00-$125,000.00 1 day ago Culver City, CA $48,500.00-$59,800.00 2 weeks ago Manhattan Beach, CA $25.00-$34.00 1 day ago Los Angeles, CA $65,000.00-$80,000.00 1 month ago West Hollywood, CA $80,000.00-$120,000.00 3 days ago Pasadena, CA $48,000.00-$60,000.00 3 weeks ago Long Beach, CA $90,000.00-$110,000.00 3 weeks ago Torrance, CA $55,000.00-$65,000.00 5 days ago IT Manager, End-User Support & Operations
Inglewood, CA $120,000.00-$130,000.00 2 weeks ago Sr. Support Specialist, Post & Production Services
Burbank, CA $74,256.00-$137,904.00 1 week ago Los Angeles, CA $100,000.00-$205,000.00 1 month ago Sr. Support Engineer, Business Technology
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr