Common Fund
Investor Services Associate Director
Common Fund - Wilton, Connecticut, us, 06897
Work at Common Fund
Overview
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Overview
Investor Services Associate Director
at Commonfund (Wilton, United States)
Description
Overview:
Commonfund is an asset management firm dedicated to delivering exceptional investment solutions and client service. We are seeking a detail-oriented Investor Services Specialist to join our growing Investor Services group.
This position plays a critical role in supporting our fund operations and maintaining strong relationships with investors. This role requires a thorough understanding of fund administration, regulatory compliance, and client service excellence. The successful candidate will work closely with our transfer agent and fund administrator SS&C and other key service providers to ensure seamless fund operations and an exceptional investor experience.
This is a hybrid role based out of the Wilton, Connecticut office. This office is moving to Norwalk (Merritt7) in the fall of 2025.
We are currently hybrid, three days (Tuesday through Thursday) in the office.
Key Responsibilities:
Data Analytics & Investor Operations Manage reconciliation of transaction activity and blotters across Fund Administrator and investor transaction platform Assist in recommendation, testing, and implementation of enhancements to internal systems supporting the Investor Services Team and external clients Perform, manage, and assist with other related projects Calculate and process fee class transfers Support investor reconciliation activities Facilitate capital call payments Transfer Agent Oversight
Oversee relationship with SS&C as transfer agent for our marketable funds
Monitor ongoing transaction communications Review and approve investor transactions to ensure accuracy and compliance Review and approve wire transfers through SS&C platform
Ensure transaction accuracy and regulatory compliance Collaborate closely with the Fund Accounting team Coordinate and manage all pledge-related transactions and documentation Client Service & Communication
Support investors through account setup, transaction processing, execution, cash management and reconciliation. Answer investor calls and provide exceptional customer service Respond to investor inquiries via web inbox in a timely and professional manner Provide comprehensive support to the broader Client Engagement Team and other colleagues across the organization Compliance
Facilitate and monitor Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes for new and existing investors Ensure adherence to regulatory requirements and internal policies Understand all legal, investment and eligibility related details associated with the Commonfund investment programs Identify and escalate any discrepancies or inconsistencies with subscription materials Audit Support
Assist with internal and external audit processes Prepare documentation and respond to client audit requests Maintain accurate records for compliance and audit purposes Required Qualifications:
Bachelor's degree in Finance, Business Administration, or related field 5 years of experience in fund administration, investor services, wealth management or related financial services role. Strong understanding of private fund operations and regulatory requirements. Strong data analytical abilities and expertise with MS Excel FINRA Licenses: SIE, Series 7, 63 and 99 to be obtained within 120 days of hiring Experience with fund administrators/transfer agencies. Knowledge of AML/KYC compliance requirements. Excellent communication and customer service skills. Strong attention to detail. Return to work candidates are encouraged to apply Proficiency in Microsoft Office Suite and Salesforce or other CRM software. Ability to work in a fast-paced team environment and manage multiple priorities. Ability to work additional hours as needed
at Commonfund (Wilton, United States)
Description
Overview:
Commonfund is an asset management firm dedicated to delivering exceptional investment solutions and client service. We are seeking a detail-oriented Investor Services Specialist to join our growing Investor Services group.
This position plays a critical role in supporting our fund operations and maintaining strong relationships with investors. This role requires a thorough understanding of fund administration, regulatory compliance, and client service excellence. The successful candidate will work closely with our transfer agent and fund administrator SS&C and other key service providers to ensure seamless fund operations and an exceptional investor experience.
This is a hybrid role based out of the Wilton, Connecticut office. This office is moving to Norwalk (Merritt7) in the fall of 2025.
We are currently hybrid, three days (Tuesday through Thursday) in the office.
Key Responsibilities:
Data Analytics & Investor Operations Manage reconciliation of transaction activity and blotters across Fund Administrator and investor transaction platform Assist in recommendation, testing, and implementation of enhancements to internal systems supporting the Investor Services Team and external clients Perform, manage, and assist with other related projects Calculate and process fee class transfers Support investor reconciliation activities Facilitate capital call payments Transfer Agent Oversight
Oversee relationship with SS&C as transfer agent for our marketable funds
Monitor ongoing transaction communications Review and approve investor transactions to ensure accuracy and compliance Review and approve wire transfers through SS&C platform
Ensure transaction accuracy and regulatory compliance Collaborate closely with the Fund Accounting team Coordinate and manage all pledge-related transactions and documentation Client Service & Communication
Support investors through account setup, transaction processing, execution, cash management and reconciliation. Answer investor calls and provide exceptional customer service Respond to investor inquiries via web inbox in a timely and professional manner Provide comprehensive support to the broader Client Engagement Team and other colleagues across the organization Compliance
Facilitate and monitor Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes for new and existing investors Ensure adherence to regulatory requirements and internal policies Understand all legal, investment and eligibility related details associated with the Commonfund investment programs Identify and escalate any discrepancies or inconsistencies with subscription materials Audit Support
Assist with internal and external audit processes Prepare documentation and respond to client audit requests Maintain accurate records for compliance and audit purposes Required Qualifications:
Bachelor's degree in Finance, Business Administration, or related field 5 years of experience in fund administration, investor services, wealth management or related financial services role. Strong understanding of private fund operations and regulatory requirements. Strong data analytical abilities and expertise with MS Excel FINRA Licenses: SIE, Series 7, 63 and 99 to be obtained within 120 days of hiring Experience with fund administrators/transfer agencies. Knowledge of AML/KYC compliance requirements. Excellent communication and customer service skills. Strong attention to detail. Return to work candidates are encouraged to apply Proficiency in Microsoft Office Suite and Salesforce or other CRM software. Ability to work in a fast-paced team environment and manage multiple priorities. Ability to work additional hours as needed