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Administrative Assistant

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 21 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team's foundation is client centered care and clinical excellence through our 5-star service commitment

Respect, Accountability, Integrity, Flexibility and Collaboration, and Service. We are committed to our team and our team is committed to our clients! We are excited to expand our network with the opening of a location in Stafford, Virginia! Stafford Virginia is a dynamic community with a mix of historical significance, natural beauty, and modern amenities. Its proximity to the nation's capital, along with its unique blend of suburban and rural living, makes it an attractive place to live and work. Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! We're seeking an Administrative Assistant to support our evening EIOP Program. This is a part-time, evening position on Tuesdays, Wednesdays, and Thursdays from 3:30pm-7:30pm. The Administrative Assistant assists the Executive Director and Office Coordinator with day-to-day operations of a specialized Intensive Outpatient and Partial Hospitalization behavioral healthcare practice. The Administrative Assistant is primarily responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, admission and intake and other daily tasks. What We Offer

Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways 100% Company Paid EAP Emotional Well-Being Support 401K with Company Match Generous Team Member Referral Program Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with local and regional team members throughout the organization. Outside the organization: Initiates and maintains strong professional relationships with clients, families, clinical providers, referral partners and vendors, as needed. Position Responsibilities

Essential Responsibilities

Works closely with designated Office Coordinator to ensure all local business office activity adheres to current policy and protocol. Greets clients and visitors in a warm and welcoming manner. Performs basic administrative front desk functions. Collects payments and completes required documentation, as needed. Communicates with leadership team members and/or others regarding day-to-day situations requiring management involvement. Conducts all medical records activities of the outpatient center in a manner consistent with both clinical needs and other documentation requirements. Conducts intakes for the purpose of opening client's medical record and provides new client orientation. Tracks and maintains a variety of reports in a timely, highly accurate manner. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff. Additional Responsibilities

Serves as backup to the Admissions Coordinator for inquiries directed to the facility. Communicates new admissions information with team members, as needed. Attends and participates in trainings and scheduled meetings, as needed. Performs other duties as assigned. Qualifications

Position requires a high school diploma or equivalent, bachelor's degree in social work or a related field preferred and a minimum of two years of administrative experience in a behavioral health setting such as a hospital, outpatient clinic, or related service provider. Experience working with physicians and therapists is desirable. Must have knowledge of behavioral health terminology. Skill Competencies Demonstrates knowledge and adherence to HIPAA guidelines related to security and documentation. Demonstrates a high level of customer service orientation. Demonstrates a high level of attention to detail and accuracy. Demonstrates the ability to navigate client relationship management software. Demonstrates comfort with computer software applications including Outlook, Word, and use of standard office equipment. Performs duties independently, responsibly and with a high level of integrity. Demonstrates alignment with company core values and treatment philosophy.