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Epic MyChart Application Analyst I, II, III

Determination for the Epic Application Analyst (I, II or III), MyChart roles will be based on experience and qualifications. Not currently working with 3rd party recruitment agencies. For immediate consideration email resume to daniel.quinones@pihhealth.org PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications. External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required. This position will focus primarily on the following Epic applications: MyChart patient portal. The Epic Application Analyst, MyChart is the primary support contact for the above applications and will guide workflow design, build, and test the system, and analyze other technical issues associated with Epic and any other connected software. Required Skills

Strong understanding of MyChart patient portal functionality and capabilities Familiarity of the patient experience within a healthcare organization Strong analytical, technical, and troubleshooting skills Demonstrating flexibility with respect to changing end user business needs The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others The ability to communicate information clearly and concisely with project leadership and subject matter experts The ability to gain trust and establish effective relationships with Epic counterparts The ability and willingness to learn new software and systems Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressure Required Experience

Epic Application Analyst I, MyChart Required: Bachelor's degree or a license/certification in a clinical specialty 3 years of experience and under Minimum 4 years of experience will be accepted in lieu of the required degree or diploma Preferred: Certification, experience, or proficiency in one or more of the following Epic modules: MyChart Experience working with patient portal solutions Epic Application Analyst II, MyChart Required: Bachelor's degree or a license/certification in a clinical specialty 3 to 7 years of experience Minimum 4 years of experience will be accepted in lieu of the required degree or diploma Preferred: Certification, experience, or proficiency in one or more of the following Epic modules: MyChart Experience working with patient portal solutions Epic Application Analyst III, MyChart Required: Bachelor's degree or a license/certification in a clinical specialty 7 or more years of experience Preferred: Certification, experience, or proficiency in one or more of the following Epic modules: MyChart Experience working with patient portal solutions *Salary posted is for CA location only Minimum Salary

$97,593.60 Maximum Salary

$177,548.80