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Claims Representative/Senior Claims Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Join Great American Insurance Group as a Claims Representative/Senior Claims Representative, where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' lives. If you're ready to take your career to the next level, we want to hear from you!

Great American's Corporate Claims Resolution Services team receives a variety of claims from several of Great American's divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer's liability, aviation, and employment practices liability, in addition to handling Great American legacy claims.

Claims Resolution Services is searching for a candidate that is motivated to learn more about the insurance industry and is eager to continue or start a career in claims. This position will be required to work a hybrid schedule out of our downtown Cincinnati office.

Essential Job Functions and Responsibilities

• Investigate and maintain claims, including gathering information related to the claim, such as accident reports, statements from involved parties, photos, estimates, and any necessary documentation.

• Evaluate the details of the claim, including policy coverage, the extent of damages, and liability.

• Serve as the main point of contact on each claim for policyholders, agents, legal representatives, and other involved parties. Provide updates on the status of the claim, answer questions, and explain the claims process via both verbal and formal written communication. This includes conveying simple to moderately complex information (coverage, decision, outcomes, etc.) to all appropriate parties and maintaining a professional demeanor in all situations.

• Negotiate settlements with claimants or their representatives.

• Maintain detailed and accurate records of all communications, investigations, and decisions related to the claim. This documentation is essential for ensuring compliance with company policies and legal requirements.

• Collaborate with other departments, such as legal, underwriting, or special investigation units, to resolve claims. In Claims Resolution Services, a Claims Representative/Senior Claims Representative also collaborates with Divisional leaders on complex claims.

• Ensure that all claims are handled in line with industry regulations and company guidelines. This includes staying updated on relevant laws and best practices. Complying with and adhering to each state's handling requirements is an essential job function.

• Deliver excellent customer service by being responsive, empathetic, and professional. Exceptional customer service helps to maintain the company's reputation and customer satisfaction.

• Performs other duties as assigned.

Job Requirements

• Education: Bachelor's Degree or equivalent experience.

• Field of Study: Liberal Arts, Business or a related discipline.

• Experience: Generally, 6 months to 3 years of related experience.

Business Unit:

Corporate Claims

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.