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Deliver Premier 5G Support and Build Lasting Connections in El Paso - in English and Spanish! Join NFS Solutions, Inc., as a Bilingual Customer Service Representative for our dynamic Verizon 5G (D2D) campaign! NFS Solutions, Inc. , a collaborative team where driven individuals push each other to succeed, prioritizes making a tangible impact on telecom client growth through direct customer engagement. We are now looking for an enthusiastic, solution-oriented, and bilingual (English and Spanish) Customer Service Representative in El Paso. This key role in our Verizon 5G campaign involves delivering top-tier, in-person customer service to customers, ensuring satisfaction with their advanced services in any language. As a Bilingual Customer Service Representative, you will immerse yourself in comprehensive training, gaining expert knowledge of Verizon 5G products, services, and customer service techniques. You'll develop expertise in proactively addressing customer inquiries, providing hands-on product education, and efficiently resolving service-related concerns directly at the customer's location, all while seamlessly communicating in both English and Spanish. Key Responsibilities of the Bilingual Customer Service Representative Serve as a primary, bilingual point of contact for existing Verizon 5G customers, engaging face-to-face in their homes or designated community areas.

Expertly assist customers with Verizon 5G inquiries, accounts, billing, and basic technical troubleshooting in their preferred language.

Patiently educate English- and Spanish-speaking customers on Verizon 5G Home Internet and mobile services, clearly explaining complex technical details.

Maintain real-time, accurate customer account information using digital tools, meticulously documenting all interactions, including language.

Address customer issues directly and empathetically in their preferred language, aiming for first-contact resolution and a positive experience.

Highlight the advantages of Verizon 5G, emphasizing its speed and advanced features to customers, adapting the message to cultural nuances as needed.

Act as a linguistic bridge between sales/installation teams and bilingual customers, ensuring smooth post-acquisition experiences.

Proactively address potential issues in the customer's native language to ensure satisfaction with Verizon and identify customer retention opportunities.

Fluent bilingual representative needed with thorough and current knowledge of all Verizon 5G products, pricing, promotions, and service updates.

Strictly adhere to all Verizon and NFS Solutions, Inc. policies and procedures, including data privacy, security, and ethical customer engagement in all interactions.

Actively participate in daily team meetings and ongoing training, contributing bilingual customer insights to continuously improve service delivery skills.