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Member Service Representative Level 2

Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff. Responsibilities (including, but not limited to): Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Welcome members as they enter and leave the YMCA. Greet, engage, and/or tour prospective members and program participants. Support membership operations through sale of memberships and program offerings. Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions. Take steps to building committed and connected relationships with members, volunteers, and collaborative partners. Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues. Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures. Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented. Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed. Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign. Achieve all required Traction Rec trainings as assigned. Apply and utilize Traction Rec according to established guidelines as assigned. Requirements: Computer Proficiency with MS Office Suite Must be able to pass the Traction Rec training within 30 days of hire Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills. Maintain privacy requirements by not sharing personal information about members High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public. Preferred Requirements: 1+ years of experience in work relating to customer service, either paid or volunteer Traction Rec experience helpful Previous YMCA or non-profit experience Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc. Employment Requirement: Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy. Must be legally eligible to work in the US without current or future sponsorship. The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work. The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law. Location: J.M. Tull Gwinnett Family YMCA