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Do you want to join an innovative team of engineers and analysts who use machine learning and analytical techniques to create state-of-the-art solutions for providing better value to Amazon's Sellers, Vendors, and Customers? Are you excited by the prospect of analyzing large amounts of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Business Intelligence and Analytics team for Support Operations. We are looking for a Business Analyst who will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. You will communicate complex analysis and metrics insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what's important, enable clarity and focus, and delight our customers. Key job responsibilities Retrieve and analyze data using SQL, Excel, and other data management systems. Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities. Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions. Support cross-functional teams on the day-to-day execution of the existing program implementation. Drive small to medium operational enhancement projects. About the team The Support Operations team provides world-class support to the North America supply chain with initiatives that require complex investigation. With a mix of operational and program expertise, Support Ops works with various stakeholders to investigate and resolve supply chain issues, while minimizing the overall business risk and maintaining the high Amazon quality bar. Support Ops Analytics is dedicated to delivering timely data insights to the leaders of Support Operations. We create dashboards, reports, and data pipelines to enable our stakeholders to move as quickly as possible in meeting our goals while maintaining a quality selling partner experience. BASIC QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL PREFERRED QUALIFICATIONS - Experience making business recommendations and influencing stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr